Financial Counselor

Responsibilities

• Serve as the primary contact to educate patients and community about financial assistance and charity care programs, healthcare insurance exchange, or alternate insurance programs as appropriate and provide price estimates.
• Interview patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arrange payment plans.
• Calculate estimated patient responsibility to inform the patient and document in the data entry system and adhere to the Collections Policy to ensure patients are aware that payment is due at time of service.
• Maintain tracking of patients on schedule, ensuring that eligibility and authorization information has been entered into data entry systems accurately along with notating secure notes.
• Act as a liaison between clinical staff, patients, physician, and insurance payor by informing patients of authorization/benefit delays/denials, answering questions, educating patients about their benefit, offering assistance, and relaying messages pertaining to authorization or benefits of procedure/service.
• Reschedule/cancel patients in the data entry system accordingly due to verification/authorization related issues.

Requirements

• 2 years of experience in financial counseling, insurance verification, billing, equivalent externship or access related position.
• Working knowledge of basic medical terminology.
• Ability to work independently in a changing environment and handle stressful situations.
• Must be able to speak and write in a clear and concise manner to convey messages and ensure that the customer understands whether clinical or non-clinical.
• Proficient in Microsoft Word/Excel/Outlook, and insurance websites.

Qualifications

• May require travel within Metro Atlanta as needed.

Skills

• Demonstrate a high level of professional conduct with colleagues, superiors and internal/external customers.