Financial Counselor

About the Role

Spring's Financial Counselors assist patients with treatment estimates and collaborate with external parties to ensure their financial coverage. Working independently, the Financial Counselor will explain financial information, determine insurance coverage, and educate patients on their financial options.

Responsibilities

• Furnish patients and healthcare providers with estimates related to upcoming treatment
• Collect estimated liabilities from patients and apply payments to patient accounts
• Acquire knowledge of patient's insurance coverage and benefit limits and communicate it to patients to make them aware of their financial responsibilities
• Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient's accounts receivables and trying to resolve any issues related to it
• Initiate prior authorization requests per insurance carrier requirements
• Ensure reimbursement is obtained for medical services provided for non-insured and under-insured patients
• Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
• Act as a resource representative when questions arise regarding registration errors, proper insurance documentation, and accounting correction

Education and Skills

• A Bachelor's degree
• 2+ years of experience in fertility or healthcare
• Proficient knowledge of medical terminology and billing practices
• Proficiency in MS Office required
• Experience with electronic medical records
• Exceptional communication and organizational skills
• Ability to simplify complex concepts to patients
• Flexible availability which may include working some weekends and holidays

Employment Type

This is a full-time (40 hours a week/8 hours per day) exempt onsite position.

Compensation

The base salary range for this role is $67,000 - $72,000 annually. Salary is based on several factors including job-related knowledge and skill set, depth of experience, certifications and/or degrees.

Benefits

• Competitive medical, dental, and vision plans
• Paid time off to recharge and enjoy personal time
• Access to BetterHelp therapy sessions for mental and emotional wellness
• Commuter benefits and discounted rates on home, auto, and pet insurance
• 401(k) with up to a 4% company match
• Comprehensive fertility and parental leave benefits
• Career development opportunities in a fast-growing organization
• Employer-paid life and disability insurance

Temporary and contract roles may not be eligible for all benefits listed above.