Financial Counselor

About the role

The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care.

Responsibilities

• Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bedside to discuss the requirements for Charity Care or Medicaid
• Counsel patients on their eligibility for programs and submit applications for timely approval
• Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments
• Create financial estimates and collect point-of-service payments when appropriate
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution

Requirements

• High School Diploma or GED
• Available on rotating weekends and holidays
• Available for 37.5 hours per week
• Willingness to report to one of the following hospitals:
  • Clara Maass Medical Center – Belleville, NJ
  • Cooperman Barnabas Medical Center – Livingston, NJ
  • Newark Beth Israel Medical Center – Newark, NJ
  • Jersey City Medical Center – Jersey City, NJ
  • Trinitas Regional Medical Center – Elizabeth, NJ
• Training will take place throughout the healthcare system for the first 4 weeks of employment
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills: English/Spanish/Arabic/Creole or Portuguese (Preferred)

Pay

$23.04 – $30.73 per hour (New Jersey). Compensation will depend on educational background, skills, and professional experience.

Benefits

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities