Financial Counselor

Req #: 0000262278 Category: Revenue Cycle and Patient Access Status: Full-Time Shift: Day Facility: RWJBarnabas Health Corporate Services Department: Patient Financial Services Pay Range: $23.04 - $30.73 per hour Location: 300 SECOND AVE, Long Branch, NJ 07740 Job Title: Financial Counselor Location: Southern Hospital Sites Department Name: Patient Financial Services Req #: 0000262278 Status: Hourly Shift: Day Pay Range: $23.04 - $30.73 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Imagine your loved one without insurance, unsure of what to do next, while in the hospital. That's where you as a financial counselor come in. Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care. As a Financial Counselor, a Typical Day Might Include Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bedside to discuss the requirements for Charity Care or Medicaid.Counsel patients on their eligibility for programs and submit applications for timely approval.Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments.Create financial estimates and collect point-of-service payments when appropriate.Act as a patient advocate, addressing concerns related to billing, access to care, and service qualityCollaborate with social workers and case management to support funding for discharge planningEnsure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverageResearch and resolve issues that may delay payment or account resolutionSupport quality, productivity, and collection goals while maintaining patient-centered servicePartner across the revenue cycle and hospital departments to facilitate efficient account resolution. This Role Might Be For You If You thrive in a patient facing environment where things are fast paced, and you are detail oriented. You are bilingual as we serve patients of all backgrounds and often require translation skills.You are hardworking, empathetic, have excellent attendance. To be considered for this opportunity, you must meet the below schedule and skill requirements: High School Diploma or GEDAvailable on rotating weekends and holidaysAvailable for 37.5 hours per week Willingness to report to one of the following hospitals:Monmouth Medical Center - Long Branch, NJMonmouth Medical Center South - Lakewood, NJCommunity Medical Center - Toms River, NJTraining will take place throughout the healthcare system for the first 4 weeks of employment.Strong attention to detail and computer proficiencyEffective verbal and written communication skillsBilingual skills: English/Spanish/Arabic/Creole or Portuguese (Preferred) Why You’ll Love Working Here At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include: Generous Paid Time Off (Vacation, Holidays, Sick Time) Medical, Dental & Vision Insurance Prescription Drug Coverage Retirement Plans Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Life and Disability Insurance Wellness Programs and Flexible Spending Accounts Voluntary Benefits (like Pet Insurance) Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon) Community involvement and volunteer opportunities …and more! Why RWJBarnabas Health RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer