Financial Counselor

About the role

RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care.

Responsibilities

• Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
• Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
• Create financial estimates and collect point-of-service payments when appropriate
• Educate patients and families on financial responsibility, coverage options, and available resources
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Possess strong attention to detail and computer proficiency
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution

Requirements

• High School Diploma or GED required (or completion within one year of hire)
• Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
• Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
• Familiarity with medical terminology and insurance verification preferred
• Prior experience in hospital admissions or patient financial services preferred
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills: English/Spanish/Arabic/Creole or Portuguese

Qualifications

• High School Diploma or GED required (or completion within one year of hire)
• Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
• Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
• Familiarity with medical terminology and insurance verification preferred
• Prior experience in hospital admissions or patient financial services preferred
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills: English/Spanish/Arabic/Creole or Portuguese

Skills

• Attention to detail
• Computer proficiency
• Effective communication skills
• Medicaid, Charity Care, and insurance regulations knowledge
• Medical terminology familiarity
• Patient advocacy
• Accounting and billing experience

Benefits

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

Pay

The pay range for this position if hired to work in New Jersey is $23.04 - $30.73 per hour.

Schedule

Full-time (37.5 hour work weeks) Various Locations: RWJ University Hospital - New Brunswick, NJ, RWJ University Hospital Hamilton - Hamilton, NJ, RWJ University Hospital Somerset - Somerset, NJ Various Schedules Available: (8-4, 9-5, 10-6) Rotating holidays & weekends required