Financial Counselor

Key Responsibilities

• Financial Estimation and Communication: Review all surgical and procedural cases for assigned physicians to calculate benefits and estimate patient responsibility. Communicate estimated portions to patients and coordinate prepayment arrangements. Collaborate with Surgery Centers to discuss patient benefits and prepayment details for upcoming surgeries.
• Patient Account Management: Address patient inquiries and concerns regarding account balances and payments. Collect outstanding balances and negotiate payment arrangements that comply with financial policies. Document payment plans and financial agreements accurately in the system.
• Financial Education and Assistance: Educate patients about payment options, financial policies, and available financial assistance programs. Serve as a resource for staff and patients to answer questions related to accounts and financial processes.
• Collections and Reporting: Review delinquent accounts for potential placement with collection agencies. Communicate directly with collection agencies regarding payments made on collection accounts.
• Compliance and Administrative Support: Ensure compliance with OrthoArkansas Financial Policies in all interactions and documentation. Perform other related duties as required or assigned to support the financial operations of the clinic.

Qualifications

• Education and Experience: High school diploma or GED equivalent required. 0 to 6 months of related experience or training, or an equivalent combination of education and experience.
• Thorough knowledge of orthopedic procedures, diagnoses, and procedure codes is preferred.
• Ability to interact professionally with patients, providers, and external stakeholders.

Skills and Abilities

• Advanced proficiency in alphanumeric data entry and intermediate skills in 10-Key, database management, and spreadsheets.
• Strong communication and negotiation skills for patient interactions.
• Excellent organizational and problem-solving abilities.
• Basic accounting skills and the ability to adapt to office routines efficiently.

Additional Details

• Performance Expectations: Ensure accurate financial estimates, timely payment arrangements, and positive interactions with patients while maintaining compliance with financial policies.
• Professional Development: Opportunities for growth in financial counseling practices, insurance policies, and payment systems, allowing for career advancement in a supportive healthcare environment.