Financial Counselor

This position is onsite at our hospital.

About Haven Behavioral Hospital Of Philadelphia

Haven Behavioral Hospital of Philadelphia is a 42-bed acute-care Joint Commission Accredited psychiatric hospital that offers a full continuum of care for older adults dealing with mental health issues. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

Responsibilities

• Enters patient demographic and financial information in the patient accounting system for inpatient and IOP admissions.
• Ensures that the completed admission yields a legacy system facesheet, armband, labels, etc.
• Ensures proper documentation is received for billing compliance – complete Intake Assessment and Physician Order.
• Reconciles the midnight census to ensure accuracy in the patient accounting system.
• Meets with all new admissions to review insurance benefits and financial obligations.
• Updates patient accounting system with additional or revisions to demographic or financial information obtained during patient visit.
• Initiates point of care collections with patients.
• Coordinates non-covered day discussion with Utilization Management and patients – scans signed form into the patient account system and notifies Financial Intake.
• Performs other duties and projects as assigned.

Requirements

• High school diploma or equivalent as minimum requirement.
• Previous customer service experience in a similar field, including employment as a call center worker, credit authorizer or customer service representative, is also beneficial.
• Due to the sensitivity and confidentiality of financial records, collectors are required to be in strict accordance with the rules regarding collection attempts regulated by the Federal Trade Commission (FTC).

Qualifications & Skills

• Experience in Microsoft Office products and general patient accounting systems.
• Knowledge of third party payers, Medicare, Medicaid, and other payer requirements.
• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.
• Able to work in a team environment.
• Ability to function with minimal supervision and complete understanding and respect of confidentiality.
• Follows policy and procedures that are in accordance with State and Federal Laws, JCAHO, HCFA and other regulatory boards as required by state and federal laws as well as the mission statement.
• Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Work Environment

• Subject to many interruptions.
• Occasional pressure due to multiple calls and inquiries.
• This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere.
• Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.

Benefits

• Medical, Dental, Vision Coverage (Multiple Plan Options) – eligible first of the month after 30 days.
• 401(k) Retirement Savings Plan with discretionary company match.
• Tuition Reimbursement.
• Daily Pay.
• Paid Time Off.
• Competitive Market Compensation.
• Short Term Disability, Long Term Disability.
• Life Insurance.
• Employee Assistance Program.