Financial Counselor

At Oakwood Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Responsibilities

• Counsels patients (or responsible parties) to establish payment method.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge.
• Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date.
• Accurately interprets insurance policy provisions and calculates self-pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self-pay amount is within a reasonable variance from estimate.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay.
• Other duties as assigned.

Requirements

• High School Diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills are a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.
• Familiarity with organization and functions of each hospital department.
• Ability to work varying shifts (evenings, weekends, holidays).

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts.
• Competitive paid time off.
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage.
• Tuition reimbursement, loan assistance, and 401(k) matching.
• Employee assistance program including mental, physical, and financial wellness.
• Professional development and growth opportunities.

About Us

Oakwood Springs is a 72-bed hospital located in Oklahoma City, OK, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.