Financial Counselor

About the role

The Financial Counselor is in a free-standing psychiatric hospital offering inpatient and outpatient services to the community. The Financial Counselor is responsible for meeting with patients and/or guarantors to verify insurance benefits and eligibility of coverage for all admissions.

Responsibilities

• Meeting with patients and/or guarantors to verify insurance benefits and eligibility of coverage for all admissions.
• Preparing admission folders.
• Collecting co-pays and deductibles from patients.
• Assisting with establishing effective and timely payment plans.
• Departmental coordination with intake and utilization departments to ensure current and accurate data is communicated.
• Working through discharge planning efforts to limit risk of non‑payment, providing ongoing patient benefit information for next level of care, and coordinating finalization of financial arrangements.
• Providing timely follow‑up and accurate collection for all self‑pay accounts.
• Reviewing, investigating, and troubleshooting open accounts to maximize reimbursement per department protocol.
• Ensuring all patients are covered for services rendered.