Financial Counselor

About the role

Carolina NeuroSurgery & Spine Associates (CNSA), established in 1940, is one of the largest and most highly respected neurosurgical private practices in the nation. As a physician-led, multi-site organization, we are recognized for clinical excellence and innovation in brain and spine care. Through our growing MSO, PracticeCore, and strategic partnerships, we are building a scalable, forward-thinking platform to support providers and deliver exceptional patient care.

Essential Job Responsibilities

• Proactively identifies delinquent patient accounts and contacts patients prior to scheduled appointments to discuss outstanding balances and payment options; collaborates with front desk staff to support point-of-service collections
• Communicates with patients via phone and in person to explain financial policies, insurance coverage, and payment plan options; assesses financial status and establishes payment arrangements in accordance with organizational guidelines.
• Prepares and distributes patient correspondence in compliance with organizational policies and regulatory requirements.
• Reviews and analyzes internal reports to monitor account activity; takes appropriate follow-up actions and coordinates with relevant internal and external stakeholders.
• Processes and posts patient payments accurately and in a timely manner; reconciles daily payment activity as assigned.
• Responds to inquiries from patients, attorneys, and third parties regarding account balances and financial matters.
• Investigates, researches, and resolves patient billing concerns or discrepancies, ensuring a high level of customer service.
• Collaborates with the Accounts Receivable team to support overall revenue cycle operations and complete assigned tasks.

Company Culture Responsibilities

• Reflects CNSA Core Values in all job responsibilities and interactions
• Compassion: Treats others with compassion and empathy
• Teamwork: Collaborates with all team members
• Communication: Communicates effectively and with positivity
• Integrity: Acts with integrity and accountability
• Innovation: Remains open-minded to new ideas and continual improvement
• Community: Treats every patient and team member as a part of the CNSA community
• Participates in department or system wide improvement plans
• Reports to work and adheres to assigned schedule from manager
• Performs high-quality work that is neat, accurate, complete, and on time
• Offers help to all patients by promptly responding to requests and needs
• Asks questions to gain full understanding of assignments
• Uses computer for approved work purposes only, and limits personal phone calls

Work Schedule

Monday – Friday: 8:00am – 5:00pm.

Qualifications

• Education: At least a High School Diploma or GED
• Job Related Experience: Minimum of one year billing or front desk experience in a health care organization

Other Requirements

• Performance Requirements:
  • Knowledge:
    • Medical terminology and organizational services
    • Legal and ethical considerations related to patient information
    • HIPAA guidelines and policies
    • Customer service principles and techniques
    • Awareness and understanding of interdepartmental responsibilities for informed decision making
  • Skills:
    • Time management, problem solving, multitasking, and prioritizing
    • Effective communication
    • Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems
    • Detail orientation
  • Abilities:
    • Establishes and maintains effective working relationships with coworkers and diverse patient populations
    • Analyzes situations and responds appropriately
    • Organizes and prioritizes information and assignments
    • Works independently with little or no supervision

Company Information

Monday – Friday: 8:00am – 5:00pm.