Financial Counselor - ACU | Urology - Medical Plaza | Full-Time | Days

About the role

To deliver excellent patient centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services.

• entering charges
• applying coding/billing rules
• maximizing collections
• verifying insurance
• obtaining authorizations for services
• reviewing patient account detail
• financial counseling of patients

Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice. May be required to float to other UFHP practices or flex time, as needed, for staffing.

Qualifications

• High school graduate or equivalent.
• Minimum 1 year of experience as a Financial Counselor preferred.
• Three years of business/financial/physician practice experience required, e.g., preferably related to patient accounts and collections required.
• Knowledge of CPT and ICD-9/10 coding preferred.
• Four-year degree may substitute for two years of financial/physician office experience.
• Associates degree or equivalent coursework may substitute for one year experience.
• EPIC system knowledge preferred.
• Excellent communication, organization and problem-solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multitask, prioritize responsibilities, problem solve, and function in a team environment are necessary attributes of the successful incumbent.
• Supervisory experience preferred.