Financial Counselor - 140653

About the role

Under the direction of the Patient Access Manager, the Financial Counselor is responsible for financially securing all accounts; ensuring accounts are evaluated within the Medical Center's Financial Policy; serving as financial resource to patient care team, staff, vendors, patients and their families regarding financial issues and/or referral to government programs; obtaining eligibility and benefit information, authorizations, patient demographic information; collecting deductibles and patient liability; presenting and explaining payment options for collections of monies due; coordinating facilitation by pursuing eligibility and benefits for services rendered which are determined to be necessary in the continuum of care; and keeping team informed of the status of the account by openly communicating and participating in removing barriers to discharge and on-line documentation in funding notes.

Responsibilities

• Financially secure all accounts
• Evaluate accounts within the Medical Center's Financial Policy
• Serve as financial resource to patient care team, staff, vendors, patients and their families
• Obtain eligibility and benefit information, authorizations, patient demographic information
• Collect deductibles and patient liability
• Present and explain payment options for collections of monies due
• Coordinate facilitation by pursuing eligibility and benefits for services rendered
• Keep team informed of account status
• Remove barriers to discharge and on-line documentation in funding notes

Requirements

• Minimum of three (3) years previous Hospital Registration, Patient Access experience in a large, complex healthcare environment
• Proven working knowledge of the patient referral and authorization process
• Demonstrated knowledge of medical terminology
• Highly proficient with Microsoft Office (Excel, PowerPoint, Word, and Outlook)
• Good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills
• Interpersonal and work leadership skills to provide guidance to other non-exempt personnel
• Professionalism, credibility, commitment to high standards, innovation, and accountability

Preferred Qualifications

• Covered California Certified Enrollment Counselor
• Certified Revenue Cycle Representative
• Bilingual skills fluently in Spanish/English verbally and written
• Thorough knowledge of third party payors and reimbursement requirements, medical terminology, ICD-9, and CPT codes

Special Conditions

• Must be able to work various hours and locations based on business needs
• Employment is subject to a criminal background check and pre-employment physical

Pay, Benefits & Schedule

Annual Full Pay Range: $61,429 - $88,030 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $29.42 - $42.16
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

Application Instructions

If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. UCSD Layoff from Career Appointment: Apply by 07/29/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.