Financial Consultant

About the role

The purpose of this position is to process members' requested financial transactions, resolve problems, and answer questions; and to identify and suggest financial services that would improve our members' lives. Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members.

Responsibilities

• Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers;
• Cross-sells appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union;
• Maintains basic knowledge on all credit union products and services and related policies, procedures, and rules and regulations;
• Maintains the highest level of confidentiality with all member information;
• Processes members' financial transactions, including receiving, inspecting, and verifying cash and negotiable instruments for deposit, processing account withdrawals, accepting loan payments, processing wire transfer requests, issuing replacement debit cards, issuing gift cards and travel cards, processing credit card cash advances, and performing a variety of other functions as directed and in accordance with established policies and procedures;
• Performs member account file maintenance, such as address changes, etc;
• Accurately completes member requests for stop payments and member disputes of unauthorized transactions;
• Efficiently and accurately performs beginning of day and end of day duties including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc;
• Conducts basic vault functions, including balancing of the vault, Teller Cash Dispensers (TCDs), Teller Cash Recyclers (TCRs), Cash Drawers, Coin Machines, and Automated Teller machines (ATMs), as applicable;
• Assists with branch audits, including Vault, TCDs, TCRs, Cash Drawers, Coin Machines, ATMs, Checks, Travel/Gift Cards, and Instant Issue Cards;
• Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents;
• Participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations;
• Takes initiative for personal career development and seeks opportunities to learn new skills.

Qualifications

• Maintains the highest standards of ethical behavior;
• Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness;
• Promotes awareness of the credit union mission and brand statement to the credit union membership;
• Absolves the Service Standards established by the credit union;
• Knowledge of financial products and services;
• Demonstrated sales skills and ability to meet sales goals;
• Has regular, predictable attendance;
• Excellent verbal and written communication skills to communicate professionally;
• Maintains a professional appearance in accordance with established dress code;
• Technological skills and knowledge, including computer literacy.

Education/Experience

• High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales/retail environment; or an equivalent combination of education and experience.