Financial Client Associate

About the role

The Financial Client Associate serves as a critical teammate in providing exceptional service and support to a Financial Advisor or team of Advisors and clients. This role offers the opportunity to shape the client experience, driving trust and confidence, and fostering lifelong relationships.

Responsibilities

• Serve as the primary point of contact for clients, providing high-level support and timely resolution of client inquiries.
• Aid Financial Advisors in opening new accounts, sending necessary account and transaction documents to clients, and resolving account problems.
• Research and resolve account issues, identify errors, and implement corrective measures. Follow up and communicate corrected information to clients.
• Create and prepare daily client reports and presentations for client meetings and/or Financial Advisors. Maintain client notes and track resulting action items using tools like Salesforce, Orion, and Microsoft Bookings.
• Assist in financial planning efforts by entering client data into MoneyGuidePro, setting up accounts, and guiding clients through the client portal.
• Perform administrative tasks such as scanning and organizing documents, scheduling client meetings and events, executing daily tasks, and managing correspondence.
• Act as a liaison between the Branch and Home Office for various projects and issues, including technology needs, vendor relations, and branch procedures.
• Promote new clients through mailings and seminars, and assist Financial Advisors in prospecting.
• Follow firm policies, procedures, and maintain files in compliance with firm and regulatory guidelines.
• Provide backup support as needed to other branch support personnel.

Qualifications

• Proficient in Microsoft Office Suite and capable of learning other software and technology.
• Experience with Pershing/NetX360, Salesforce, Orion, and MoneyGuidePro is advantageous.
• Strong customer service and interpersonal skills, with a professional presence.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Effective communicator (oral and written) across various channels and interpersonal skills.
• Ability to seek improvements in processes, suggest new ideas, and approaches.
• Discretion in handling confidential information.

Education and/or Work Experience

• Minimum required: Bachelor’s degree or equivalent work experience.
• Minimum required: 1+ years of work experience in customer or client services, preferably within the financial industry.