Financial Client Associate

About the role

The Financial Client Associate serves as a critical teammate in providing exceptional service and support to a Financial Advisor or team of Advisors and clients. This role offers opportunities to shape the client experience, drive trust and confidence, and forge lifelong relationships.

Responsibilities

• Serves as the primary point of contact for clients, providing high-level support and timely resolution of client inquiries.
• Aid in opening new accounts, sending required documents, and resolving account issues.
• Research and resolve account problems, missing documents, and other issues, identifying errors and initiating corrective measures.
• Create and review daily client reports and presentations for client meetings and financial planning sessions.
• Maintain client notes and follow up on resulting action items using tools like Salesforce, Orion, and Microsoft Bookings.
• Assist in financial planning efforts by entering client data into MoneyGuidePro and guiding clients through account setup and review options.
• Perform administrative tasks such as scanning and organizing documents, scheduling meetings, and assisting with client requests.
• Act as a liaison between the Branch and Home Office for various projects and issues, including technology needs, vendor relations, and branch procedures.
• Promote new clients through mailings and seminars, and assist in prospecting efforts.
• Follow firm policies, procedures, and maintain files in compliance with firm and regulatory guidelines.
• Provide backup support to other branch support personnel as needed.

Qualifications

• Proficient experience with Microsoft Office Suite and ability to learn other software and technology.
• Experience with Pershing/NetX360, Salesforce, Orion, and MoneyGuidePro is a plus.
• Professional presence with strong customer service and interpersonal skills.
• Detail-oriented, excellent organizational skills, and ability to manage multiple tasks.
• Ability to multi-task and work in a fast-paced, evolving environment with excellent time management skills.
• Excellent communicator (oral and written) across various communication channels.
• Ability to seek new ways to improve processes, suggest new ideas, and approaches.
• Exercise discretion in handling confidential information.

Education and/or Work Experience

• Minimum Required: Bachelor’s Degree, and/or equivalent work experience.
• Minimum Required: 1+ years of work experience in client services, preferably within the financial industry.

Pay Range

$22.11 to $27.64 per hour

Work Environment

• Stationary position for several hours at a time.
• Occasional lifting up to 25 pounds.
• Filing is required.
• Air-conditioned, smoke-free, office environment.
• Routine use of standard office equipment such as computers, phones, photocopiers, and filing cabinets.