Financial Clearance Associate, Business Support, FT, 9A-5:30P
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
Benefits
At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
Responsibilities
- Obtain and verify necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments)
- Schedule patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable
- Work in a call center environment and meet individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.)
- Coordinate patient flow, timely processing, and address patient questions or concerns using department/physician practice/hospital practices
- Maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
- Practice the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members
Requirements
- High School diploma, GED, or equivalent
- Complete and successfully pass the Patient Access training course
- Ability to work in a high volume, fast-paced work environment
- Ability to perform basic mathematical calculations
- Detail-oriented, organized, team player, compassionate, with excellent customer service and interpersonal communication skills
Qualifications
- Desired: Basic knowledge of medical and insurance terminology
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills
- Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
- Bilingual (English/Spanish or English/Creole) preferred
- Minimum required experience: Less than 1 year
Pay
Estimated pay range for this position is $17.27 - $21.93 per hour depending on experience.