Financial Clearance Assoc 1, Remote, Patient Access Bus. Office, FT, 09A-5:30P
About the role
The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments).
Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable.
This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.).
Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications
- Complete and successfully pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Bilingual English, Spanish/Creole (Desired).
Pay
Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience.