Financial Center Manager- Hurst

About the role

EECU is seeking an energetic, self‑motivated Financial Center Manager for the Hurst location. The manager will direct all aspects of the financial center, grow the business related to loans, deposits, and ancillary products, and coach and mentor employees to ensure expectations are met. This role is responsible for driving financial center performance, sales growth, and customer satisfaction through visible leadership, performance management, collaborative partnerships, prioritization, planning, and problem resolution while adhering to assigned center P&L and budgets. The manager must ensure compliance with all applicable Federal and State regulations, including the Bank Secrecy Act, Anti‑Money Laundering, NCUA Privacy Regulations, and various consumer protection regulations. Attendance at initial and ongoing annual Bank Secrecy Act training is required.

EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for this position.

Responsibilities

• Create a customer‑centric financial center culture that focuses on exceptional customer experience.
• Provide visible leadership that encourages team members to deliver exceptional service and an engaging culture.
• Set the tone of the financial center to ensure an outstanding customer experience and culture.
• Educate customers on how to use the EECU mobile banking platform as needed.
• Participate in community events to build the EECU brand and develop partnerships with local markets.
• Coach, develop, motivate, and support employees to meet overall financial center goals and targets.
• Ensure a control environment and procedures are followed for the financial center.
• Drive overall financial center performance, sales growth, customer satisfaction, and other key metrics.
• Maintain compliance with Federal and State regulations (e.g., Bank Secrecy Act, AML, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, Service Members Civil Relief) and attend required training.

Requirements

• Three to five years minimum experience in retail financial services, financial center leadership, or a related field.
• High level of trust, credibility, and diplomacy; ability to exercise the highest level of discretion with confidential matters.
• Proven leader with a successful record of coaching and empowering employees to improve results.
• Ability to organize and manage competing priorities effectively.
• Excellent customer and business focus, strong change‑management, communication, and interpersonal skills.
• Ability to perform responsibilities with composure under deadline stress, extreme accuracy, and fast‑pace environments.
• Capability to handle multiple, simultaneous, and changing priorities.
• Experience coaching employees and leadership to increase production, sentiment, and overall retail performance.
• Ability to successfully influence employee behaviors.
• Experience with sales processes, operations, and data analytics.
• Strong problem‑solving and resolution skills; ability to break down complex business problems and develop recommendations.
• Excellent oral and written communication skills.
• Excellent organization and time‑management abilities.
• Proficiency in Microsoft Office applications.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.

Schedule

Financial Center hours: Monday‑Friday between 7:30 am‑6:00 pm, Saturdays 9:00 am‑1:00 pm.