Financial Center Coordinator

Salary: $45,000 | Bilingual (English/Spanish)

About the role

We are seeking a dynamic, bilingual Financial Opportunity Center (FOC) Coordinator to lead and expand our Volunteer Income Tax Assistance (VITA) program across Greater Hartford, Enfield, Manchester, and Windham. If you're passionate about financial empowerment, community engagement, and helping families access critical tax credits and resources, we'd love to hear from you.

At The Village for Families & Children, we believe strong families create thriving communities. For more than 200 years, we've worked to protect and nurture children while supporting individuals and families through behavioral health, early childhood, youth development, substance use treatment, and financial empowerment services. Named a Connecticut Top Workplace for six consecutive years, with national recognition for our workplace culture and commitment to diversity, equity, and inclusion, The Village is a place where purpose-driven professionals can grow while making a lasting impact.

Responsibilities

• Lead the planning, implementation, and expansion of the annual VITA/EITC campaign.
• Coordinate multiple tax preparation sites and ensure compliance with IRS Quality Site Requirements.
• Recruit, support, and collaborate with volunteers, site coordinators, and community partners.
• Track program performance and analyze data to guide real-time decision making.
• Connect tax filers with broader financial coaching, asset-building, and supportive services through The Village's Financial Opportunity Center.
• Partner with marketing and community organizations to increase awareness and participation.
• Coordinate volunteer training and certification efforts.
• Provide direct operational support during tax season, including site coverage as needed.
• Manage program referrals, reporting requirements, and stakeholder communications.

Requirements

• Bilingual English/Spanish required.
• Experience coordinating programs, projects, or community initiatives.
• Cultural competency and a demonstrated commitment to working effectively with diverse populations.
• Initiative-driven with strong organizational, planning, and problem-solving skills.
• Knowledge of VITA, EITC, tax preparation programs, or financial empowerment services.
• Strong computer proficiency, including Microsoft Office applications.
• Excellent written, verbal, and presentation abilities.
• Ability to adapt quickly to changing priorities and community needs.
• Ability to work independently while collaborating across teams and community partnerships.
• Commitment to confidentiality, professionalism, and service excellence.
• Reliable transportation required.
• Ability to work occasional evenings and weekends during peak program periods.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Qualifications

• Bachelor's degree in Accounting, Financial Services, Business, Social Services, or a related field preferred.
• An equivalent combination of education and relevant experience totaling at least four years will be considered.
• Experience with VITA/EITC programs strongly preferred.

Benefits

As a Village employee, you should feel confident that your health and well-being is one of our highest priorities. The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents.

Learn more about our benefits.