Financial Center Assistant Manager - bilingual Spanish required

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace supports every teammate’s success, career growth, and well-being through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, community college education, and varied work and life experiences, fostering resilience, leadership, and innovation.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development, with clear in-office expectations and role-specific flexibility.

About the role

This role is responsible for managing a financial center (FC) in collaboration with senior team members, ensuring operational excellence and cohesive functioning. Key responsibilities include overseeing the teller line, adhering to policies and procedures, and improving financial center performance. The role involves implementing directives and assuming leadership responsibilities in the absence of teammates.

Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance. All designated roles require 5% travel. Bilingual Spanish is required.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Requirements

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success, and hold others accountable to results

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products, and solutions
• Experience in mortgage, retail, and/or hospitality
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Schedule

• 1st shift (United States of America)
• 40 hours per week