Financial Care Coordinator I - Revenue Cycle

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care.

About the role

The Financial Care Coordinator I serves as the primary financial resource for patients throughout the pre-service experience by providing personalized financial counseling on insurance benefits, estimated out-of-pocket costs, payment options, and financial assistance programs. This role partners with clinical departments, providers, scheduling teams, and revenue cycle departments to promote financial transparency, enhance the patient experience, and support timely reimbursement through exceptional concierge-level service.

Join UTHealth Houston as a Financial Care Coordinator I and help patients navigate the financial aspects of their healthcare experience. In this role, you will verify insurance coverage, provide cost estimates, discuss payment options and financial assistance programs, and deliver exceptional customer service while supporting financial transparency and efficient revenue cycle operations.

Responsibilities

• Serve as the patient's primary point of contact for financial matters by providing education and guidance regarding insurance benefits, deductibles, copayments, coinsurance, anticipated out-of-pocket costs, billing processes, and payment expectations to support informed healthcare decisions.
• Verify insurance eligibility, plan participation, network status, benefits, and coverage limitations while identifying and resolving insurance, registration, and financial clearance discrepancies.
• Determine referral, prior authorization, and pre-certification requirements to facilitate timely access to care, reduce service delays, and support reimbursement.
• Prepare accurate patient cost estimates using verified insurance benefits, contractual reimbursement information, and anticipated services to promote financial transparency.
• Discuss available payment options, financial assistance programs, and payment plans; collect point-of-service payments and deposits in accordance with organizational policies.
• Document all patient interactions, financial counseling activities, insurance verification results, estimates, and account updates within Epic and other designated systems, ensuring complete and accurate records.
• Deliver compassionate, patient-centered customer service while maintaining confidentiality, professionalism, and compliance with departmental procedures, payer requirements, revenue cycle standards, and applicable regulatory guidelines.
• Adhere to departmental policies and procedures, revenue cycle standards, payer guidelines, organizational policies, and all applicable federal, state, and regulatory requirements to support compliant and effective financial operations.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 2 years of experience in a healthcare setting performing insurance verification, prior authorizations, referrals, patient registration, or other patient access/revenue cycle functions required.
• Must live in Texas (TX).

Qualifications

None

Physical Requirements

Exerts up to 10 pounds of force occasionally and/or a negligible amount frequently to move objects.

Benefits

Our total rewards package includes the benefits you’d expect from a top healthcare organization, plus:

• 100% paid medical premiums for our full-time employees.
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year). The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service).
• Build your future with our awesome retirement/pension plan!
• Free financial and legal counseling.
• Free mental health counseling services.
• Gym membership discounts and access to wellness programs.
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care.
• Plus many more!

Schedule

• Full-time.
• Training will start mid-September 2026.
• Location: Remote (2-4 weeks onsite for training at 1851 Crosspoint Ave, 77054), meetings, additional training, etc.

We do not provide lodging or mileage reimbursement for training.

This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position.