Financial Associate

About the role

At Truliant Federal Credit Union, our financial services team helps members make confident decisions about their future. As a Financial Associate, you'll support both our financial advisors and an assigned book of investment clients, helping members identify goals, navigate options, and receive the service and follow up they deserve.

Responsibilities

• Follow up on appointment leads and client service requests
• Prequalify prospects and coordinate meetings or preparation for assigned advisors
• Support financial proposal preparation, client reviews, distributions, transfers, trade order placement, and required documentation within compliance guidelines
• Maintain ongoing relationships with assigned clients using systems such as UNIO CRM, DocuSign, Microsoft Office, and remote meeting tools
• Execute marketing plan activities, partner across the administrative team, attend required trainings, and contribute wherever support is needed to strengthen the overall investment program

Requirements

• 1+ years of financial services or banking experience
• Clear verbal and written communication skills in English, including the ability to communicate with members, advisors, vendors, senior managers, and front line employees
• Ability to follow securities, insurance, Credit Union, broker dealer, FINRA, CFS, and ethical market conduct requirements while maintaining accurate client files and documentation
• Advanced Microsoft Office skills, including Excel, Word, Access, and PowerPoint, with the ability to use investment tools, CRM systems, DocuSign, WebEx, and conference calling technology effectively
• Strong organization, time management, attention to detail, and ability to complete assignments with minimal supervision while shifting priorities when needed
• Ability to support client service requests, trade order placement, transfers, distributions, reports, and advisor follow up while protecting the Credit Union from compliance or trade related risk
• Familiarity with investor programs and a strong commitment to providing excellent service to Truliant’s members

Qualifications

• NC Life and Health Insurance License must be obtained within 90 days of employment
• FINRA Registration in good standing is required for Series 6 and Series 63, 65, or 66 and Series 7 is required within 90 days of employment for new hires
• Associate or bachelor’s degree, or an equivalent combination of education and experience
• 1+ years of financial client support experience
• 1+ years of experience executing licensed transactions
• 1+ years of experience with problem resolution
• Experience supporting financial advisors, preparing for client reviews, using UNIO CRM, or working within a credit union investment program

Skills

• Clear verbal and written communication skills in English
• Ability to follow securities, insurance, Credit Union, broker dealer, FINRA, CFS, and ethical market conduct requirements
• Advanced Microsoft Office skills, including Excel, Word, Access, and PowerPoint
• Strong organization, time management, attention to detail, and ability to complete assignments with minimal supervision
• Ability to support client service requests, trade order placement, transfers, distributions, reports, and advisor follow up
• Familiarity with investor programs and a strong commitment to providing excellent service to Truliant’s members

Benefits

• No-cost employee Medical, dental, vision coverage
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteer hours
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time position.