Financial Assistance Rep - Business Office

Main Function

The Financial Assistance Representative will be responsible for working with patients via telephone to answer billing questions and secure payment or payment arrangements for self-pay accounts working in conjunction with UR Medicine Affiliate Billing Office Customer Service Team.

• Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial assistance program.
• Process all Financial Assistance Applications for the UR Medicine Affiliate Billing Office.
• Respond to written requests and inquiries from patients, all Southern Region staff and the CBO related to the Financial Assistance program within the UR Medicine Affiliate Billing Office.
• Receive, log and respond to all Financial Assistance inquiries and requests from both internal and external customers concerning the status of the accounts and unpaid balances for services rendered the EPIC system and across Service Area 111.
• Maintain accurate and timely reports to the CBO Management.

Qualifications

• Energetic individual who demonstrates the customer service qualities.
• Familiarity with statutes and regulations that impact collection of accounts.
• Familiarity with the state and federal regulations pertaining to financial Assistance and collection practices.
• Effective communicator and listener; persuasive; self-motivated; shows initiative; assertive, persistent, inquisitive, be patient and respectful.

Education

• High School Graduate or equivalent with 3 years' work-related experience required.
• Associates Degree preferred.

Experience

• 2 to 3 years of previous medical billing or collection experience required.

Skills

• Computer skills including Excel and Word.

Pay Range

• $18.71 - $23.00

Starting Range

• Based on experience

Lives the CARES values and promotes the Thompson Way.