Financial Assistance Rep
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info; not invent or summarize away detail. So we need to include details like: Must complete Presumptive Eligibility certification within three months of start date. Ability to communicate effectively both orally and in writing sufficient to perform essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources. 0-1 year experience in Healthcare relevant customer service environment. Knowledge of general computer and data entry functions. Excellent communication, organizational and analytical skills. Ability to keep up in very fast paced environment. Bilingual preferred. HFMA Certified Revenue Cycle Representative (CRCR) preferred, not required. Previous experience in a physicians' office or hospital setting is preferred. Candidate must have reliable means of transportation. Must pass annual recertification with score of 90% or better. Attends all required trainings and in-services and passes all competency tests. Maintains high accuracy rate of A and established productivity rates for KPI such as Charity Care and Presumptive eligibility application completion rate. Supports organizational goals by providing high level quality customer service, participating in performance improvement efforts, demonstrating commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment. May be responsible for additional duties as assigned.
Also responsibilities: financial assistance processing, general admissions, patient registration process. Verify patient's ability to qualify for particular program that will help with financial responsibility. Verify third party payer accounts. Communicate and collaborate with Patient Access team members and other ancillary departments as needed. Assist patients in applying for state and federal government funded programs such as Medicaid and Charity Care. Knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; medical terminology, EMTALA, HIPAA privacy, and compliance practices. Perform duties after six-week training program under supervision of Patient Access management team. Deliver great customer service at each entry point throughout health system.
Also work environment: potential exposure to hazards, infectious disease, hazardous substances, potential injury; pushing/pulling computers on wheels up to 100% of day if assigned to ED or L&D; high volume fast-paced environment.
We may include work environment as part of Responsibilities or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says prefer a few substantive sections over many thin ones. So we could combine Responsibilities and Work Environment into Responsibilities. Qualifications could be merged with Requirements. But we have both Requirements and Qualifications headings allowed. We could have Requirements (education, experience) and Qualifications (certifications, skills). But to keep few sections, maybe we do About the role, Responsibilities, Requirements, Skills, Benefits. That seems fine.
We need to include all substantive info; we must not lose any. Let's list all substantive info points:
From Position Summary / duties:
- Financial assistance processing
- General admissions
- Patient registration process
- Verify patient's ability to qualify for particular program that will help with financial responsibility
- Verify third party payer accounts
- Communicate and collaborate with Patient Access team members and other ancillary departments as needed
- Assist patients in applying for state and federal government funded programs such as Medicaid and Charity Care
- Knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers
- Billing and reimbursement guidelines and methodologies for state and federal government and non-government payers
- Insurance terminology
- Medical terminology
- EMTALA, HIPAA privacy, and compliance practices
- Perform duties after six-week training program under supervision of Patient Access management team
- Deliver great customer service at each entry point throughout health system
- Maintain high accuracy rate of A and established productivity rates for KPI such as Charity Care and Presumptive eligibility application completion rate
- Supports organizational goals by providing high level quality customer service, participating in performance improvement efforts, demonstrating commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment
- May be responsible for additional duties as assigned
Work environment:
- Potential exposure to hazards and risk of hospital environment, including exposure to infectious disease, hazardous substances, and potential injury
- Position requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to Emergency Department or Labor and Delivery
- High volume fast-paced environment
Requirements/Qualifications:
- High school diploma or equivalent required
- Must complete Presumptive Eligibility certification within three months of start date
- Ability to communicate effectively both orally and in writing sufficient to perform essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources
- 0-1 year experience in Healthcare relevant customer service environment
- Knowledge of general computer and data entry functions
- Excellent communication, organizational and analytical skills
- Ability to keep up in very fast paced environment
- Bilingual preferred
- HFMA Certified Revenue Cycle Representative (CRCR) preferred, not required
- Previous experience in a physicians' office or hospital setting is preferred
- Candidate must have reliable means of transportation
- Must pass annual recertification with score of 90% or better
- Attends all required trainings and in-services and passes all competency tests associated with the in-services
Skills (maybe overlapping): communication, organizational, analytical, ability to keep up fast paced, bilingual preferred.
Benefits:
- Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs
- Generous Paid Time Off (PTO)
- Medical, Prescription Drug, Dental & Vision Insurance
- Retirement Plans with employer contributions
- Short-Term & Long-Term Disability Coverage
- Life & Accidental Death & Dismemberment Insurance
- Tuition Reimbursement to support educational goals
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Wellness Programs
- Voluntary Benefits, including Pet Insurance and more
- Benefits offerings may vary based on position and are subject to eligibility requirements
Pay Transparency: mention but no salary range; we should not create Pay section.
Schedule: none.
Now we need to output HTML fragment with headings
and content.
We must not repeat job title. No Job ID etc.
We need to avoid boilerplate like EEO, equal opportunity, scam warning, navigation, cookie, legal. The text includes "AtlantiCare is an Equal Opportunity Employer" at end; we must remove that.
Also "Pay Transparency In order to support the Fair Compensation Strategy..." we can keep as a short paragraph maybe under Benefits? But it's not a benefit; it's a legal notice. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Pay Transparency is legal boilerplate; we should remove it. So we will not include that.
Also "About Us Total Rewards at AtlantiCare Benefits" we can incorporate into Benefits section.
Now structure:
About the role
... position summary ...
But we might combine About the role and Responsibilities? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (position summary) and Responsibilities (duties). Could also combine but better to follow examples.
Thus:
About the role
The Financial Assistance Representative is responsible for financial assistance processing, general admissions, and the patient registration process. This position verifies a patient's ability to qualify for a particular program that will help with their financial responsibility. The Financial Counselor will also verify third party payer accounts. The Financial Assistance Representative communicates and collaborates with Patient Access team members and other ancillary departments as needed. The Financial Assistance Representative will be able to assist patients in applying for state and federal government funded programs such as; Medicaid and Charity Care. In addition, the Financial Services Representative Level I will have knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; medical terminology, EMTALA, HIPAA privacy, and compliance practices. The Financial Assistance Representative will perform duties after six-week training program under the supervision of the Patient Access management team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system.
That covers a lot.
Then Responsibilities
We could list duties as - ... but we already listed many in About the role. To avoid duplication, we should not repeat same info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put info in About the role, we must not omit it elsewhere. But we can keep it there and not duplicate. However we need to ensure we haven't omitted any substantive info that is not in About the role. Let's see what we included in About the role: we included financial assistance processing, general admissions, patient registration, verify patient ability to qualify, verify third party payer accounts, communicate/collaborate, assist patients applying for Medicaid/Charity Care, knowledge of TRICARE etc, billing guidelines, insurance terminology, medical terminology, EMTALA/HIPAA, perform duties after six-week training, deliver great customer service at each entry point. We omitted: maintain high accuracy rate of A and established productivity rates for KPI such as Charity Care and Presumptive eligibility application completion rate; supports organizational goals by providing high level quality customer service, participating in performance improvement efforts, demonstrating commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment; may be responsible for additional duties as assigned; work environment details (exposure, pushing/pulling computers, high volume fast-paced). Also we omitted some qualifications details.
Thus we need to include those elsewhere, maybe in Responsibilities or Requirements.
We could have Responsibilities include the duties and performance expectations, KPI, additional duties, work environment. Requirements include education, experience, certifications, skills, transportation, recertification, training.
Skills could be communication, organizational, analytical, ability to keep up fast paced, bilingual preferred.
Benefits as described.
Thus we need to split.
Let's craft:
About the role: brief overview (maybe
for prose. We must preserve all substantive info; not invent or summarize away detail. So we need to include details like: Must complete Presumptive Eligibility certification within three months of start date. Ability to communicate effectively both orally and in writing sufficient to perform essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources. 0-1 year experience in Healthcare relevant customer service environment. Knowledge of general computer and data entry functions. Excellent communication, organizational and analytical skills. Ability to keep up in very fast paced environment. Bilingual preferred. HFMA Certified Revenue Cycle Representative (CRCR) preferred, not required. Previous experience in a physicians' office or hospital setting is preferred. Candidate must have reliable means of transportation. Must pass annual recertification with score of 90% or better. Attends all required trainings and in-services and passes all competency tests. Maintains high accuracy rate of A and established productivity rates for KPI such as Charity Care and Presumptive eligibility application completion rate. Supports organizational goals by providing high level quality customer service, participating in performance improvement efforts, demonstrating commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment. May be responsible for additional duties as assigned. Also responsibilities: financial assistance processing, general admissions, patient registration process. Verify patient's ability to qualify for particular program that will help with financial responsibility. Verify third party payer accounts. Communicate and collaborate with Patient Access team members and other ancillary departments as needed. Assist patients in applying for state and federal government funded programs such as Medicaid and Charity Care. Knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; medical terminology, EMTALA, HIPAA privacy, and compliance practices. Perform duties after six-week training program under supervision of Patient Access management team. Deliver great customer service at each entry point throughout health system. Also work environment: potential exposure to hazards, infectious disease, hazardous substances, potential injury; pushing/pulling computers on wheels up to 100% of day if assigned to ED or L&D; high volume fast-paced environment. We may include work environment as part of Responsibilities or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says prefer a few substantive sections over many thin ones. So we could combine Responsibilities and Work Environment into Responsibilities. Qualifications could be merged with Requirements. But we have both Requirements and Qualifications headings allowed. We could have Requirements (education, experience) and Qualifications (certifications, skills). But to keep few sections, maybe we do About the role, Responsibilities, Requirements, Skills, Benefits. That seems fine. We need to include all substantive info; we must not lose any. Let's list all substantive info points: From Position Summary / duties: - Financial assistance processing - General admissions - Patient registration process - Verify patient's ability to qualify for particular program that will help with financial responsibility - Verify third party payer accounts - Communicate and collaborate with Patient Access team members and other ancillary departments as needed - Assist patients in applying for state and federal government funded programs such as Medicaid and Charity Care - Knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers - Billing and reimbursement guidelines and methodologies for state and federal government and non-government payers - Insurance terminology - Medical terminology - EMTALA, HIPAA privacy, and compliance practices - Perform duties after six-week training program under supervision of Patient Access management team - Deliver great customer service at each entry point throughout health system - Maintain high accuracy rate of A and established productivity rates for KPI such as Charity Care and Presumptive eligibility application completion rate - Supports organizational goals by providing high level quality customer service, participating in performance improvement efforts, demonstrating commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment - May be responsible for additional duties as assigned Work environment: - Potential exposure to hazards and risk of hospital environment, including exposure to infectious disease, hazardous substances, and potential injury - Position requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to Emergency Department or Labor and Delivery - High volume fast-paced environment Requirements/Qualifications: - High school diploma or equivalent required - Must complete Presumptive Eligibility certification within three months of start date - Ability to communicate effectively both orally and in writing sufficient to perform essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources - 0-1 year experience in Healthcare relevant customer service environment - Knowledge of general computer and data entry functions - Excellent communication, organizational and analytical skills - Ability to keep up in very fast paced environment - Bilingual preferred - HFMA Certified Revenue Cycle Representative (CRCR) preferred, not required - Previous experience in a physicians' office or hospital setting is preferred - Candidate must have reliable means of transportation - Must pass annual recertification with score of 90% or better - Attends all required trainings and in-services and passes all competency tests associated with the in-services Skills (maybe overlapping): communication, organizational, analytical, ability to keep up fast paced, bilingual preferred. Benefits: - Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs - Generous Paid Time Off (PTO) - Medical, Prescription Drug, Dental & Vision Insurance - Retirement Plans with employer contributions - Short-Term & Long-Term Disability Coverage - Life & Accidental Death & Dismemberment Insurance - Tuition Reimbursement to support educational goals - Flexible Spending Accounts (FSAs) for healthcare and dependent care - Wellness Programs - Voluntary Benefits, including Pet Insurance and more - Benefits offerings may vary based on position and are subject to eligibility requirements Pay Transparency: mention but no salary range; we should not create Pay section. Schedule: none. Now we need to output HTML fragment with headings
and content.
We must not repeat job title. No Job ID etc.
We need to avoid boilerplate like EEO, equal opportunity, scam warning, navigation, cookie, legal. The text includes "AtlantiCare is an Equal Opportunity Employer" at end; we must remove that.
Also "Pay Transparency In order to support the Fair Compensation Strategy..." we can keep as a short paragraph maybe under Benefits? But it's not a benefit; it's a legal notice. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Pay Transparency is legal boilerplate; we should remove it. So we will not include that.
Also "About Us Total Rewards at AtlantiCare Benefits" we can incorporate into Benefits section.
Now structure:
About the role
... position summary ...
But we might combine About the role and Responsibilities? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (position summary) and Responsibilities (duties). Could also combine but better to follow examples. Thus:About the role
The Financial Assistance Representative is responsible for financial assistance processing, general admissions, and the patient registration process. This position verifies a patient's ability to qualify for a particular program that will help with their financial responsibility. The Financial Counselor will also verify third party payer accounts. The Financial Assistance Representative communicates and collaborates with Patient Access team members and other ancillary departments as needed. The Financial Assistance Representative will be able to assist patients in applying for state and federal government funded programs such as; Medicaid and Charity Care. In addition, the Financial Services Representative Level I will have knowledge of TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; medical terminology, EMTALA, HIPAA privacy, and compliance practices. The Financial Assistance Representative will perform duties after six-week training program under the supervision of the Patient Access management team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system.
That covers a lot. ThenResponsibilities
We could list duties as- ... but we already listed many in About the role. To avoid duplication, we should not repeat same info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put info in About the role, we must not omit it elsewhere. But we can keep it there and not duplicate. However we need to ensure we haven't omitted any substantive info that is not in About the role. Let's see what we included in About the role: we included financial assistance processing, general admissions, patient registration, verify patient ability to qualify, verify third party payer accounts, communicate/collaborate, assist patients applying for Medicaid/Charity Care, knowledge of TRICARE etc, billing guidelines, insurance terminology, medical terminology, EMTALA/HIPAA, perform duties after six-week training, deliver great customer service at each entry point. We omitted: maintain high accuracy rate of A and established productivity rates for KPI such as Charity Care and Presumptive eligibility application completion rate; supports organizational goals by providing high level quality customer service, participating in performance improvement efforts, demonstrating commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment; may be responsible for additional duties as assigned; work environment details (exposure, pushing/pulling computers, high volume fast-paced). Also we omitted some qualifications details. Thus we need to include those elsewhere, maybe in Responsibilities or Requirements. We could have Responsibilities include the duties and performance expectations, KPI, additional duties, work environment. Requirements include education, experience, certifications, skills, transportation, recertification, training. Skills could be communication, organizational, analytical, ability to keep up fast paced, bilingual preferred. Benefits as described. Thus we need to split. Let's craft: About the role: brief overview (maybe