Financial Assistance Advisor

Overview

This is not a remote position. This position is based at our Columbia, SC campus location.

Benefits of Employment

• Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• PTO and holiday pay
• 401(k) participation with possible employer contributions
• Part-time and Adjunct employees have a different list of benefits that can be provided when requested

Responsibilities

• Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
• Collections and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

Qualifications

• Bachelor’s degree preferred
• 2-3 years of related experience
• Any equivalent combination of education, experience, and/or training

Skills/Abilities

• Proficiency in Microsoft Office
• Proficiency in CampusVue Student database, preferred
• Utilizing AI tools preferred
• Well-developed oral and written communication skills
• Excellent organizational and analytical skills
• Ability to quickly master new methodologies, technologies and systems
• Ability to handle a high pressure environment with significant timeline pressures
• Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service
• Able to work independently and with a team as well as with various constituents