Financial Aid Specialist

About the role

Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Financial Aid Specialist position. SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana. It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology.

Responsibilities

• Process Financial Aid packages.
• Proactively contact and respond to prospective students via telephone, email and SMS.
• Assess and qualify prospects to determine if SUSLA’s programs meet the academic and professional goals of prospective applicants.
• Establish rapport and build relationships via phone in a high-volume call environment.
• Track record of achieving measurable results in a fast-paced, deadline-driven department.
• Knowledge in social media posting.
• Remain compliant with standards and policies of the University while operating in a student-centric environment.
• Collaborate with other departments to ensure positive application progression, student satisfaction and success.
• Perform other office duties as assigned.

Qualifications

• Bachelor’s Degree
• Computer and data entry skills required.
• Excellent customer service and interpersonal skills.
• Ability to work individually and in a team environment.
• Must be dependable.
• Ability to work with diverse groups.
• Organizational and time management skills desired.
• Proficiency in Microsoft Office, Internet, Banner software or the ability to learn.

Preferred Qualifications

• Master’s degree or above preferred.
• Knowledge of SUSLA Programs and Services preferred.
• Proficient knowledge of and ability to navigate social media apps (FB, Twitter, Snapchat).

Compensation

$38,000 - $43,888

Schedule

Full-time

Benefits

N/A

Application Deadline

Review of applications begins June 12, 2026 and continues until position is filled. The application can be filled out online at SUSLA's Application for Employment*

Note

Note: If you are an internal candidate, please fill out the Internal Employment Application. Please attach cover letter, resume, transcript(s), and three references to application. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Equal Opportunity Employer

The Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.