Financial Aid Advisor - South Bend/Elkhart

About the role

The Financial Aid Advisor assists students with FAFSA filings, handles financial aid tickets, performs data entry, and advises students and staff on financial aid and veteran/military educational benefits.

Responsibilities

• Assist students with filing the Free Application for Federal Student Aid (FAFSA).
• Answer financial aid tickets in SmartView and monitor the campus financial aid email.
• Perform data entry, word processing, faxing, mailing, filing, copying, and document imaging and maintaining student financial aid records.
• Run, review, and process reports as required.
• Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits.
• Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.
• Handle verification inquiries from students and staff and upload documents to Global.
• Review program changes and updates to verify continuing financial aid eligibility.
• Affiliate with the promotion and coordination of campus scholarship programs.
• Affiliate with the coordination of the work-study program.
• Affiliate with workshops such as College Goal Sunday, High School Financial Aid Nights, orientations, and other activities on campus designed for new students.

Requirements

Associate degree with a minimum of one year of relevant experience. Bachelor’s degree preferred. Experience with financial aid information systems preferred. Must possess strong customer service and interpersonal and communication skills. Ability to work without supervision. Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Qualifications

• Must have strong customer service and interpersonal and communication skills.
• Ability to work without supervision.
• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Skills

• Strong customer service and interpersonal and communication skills.
• Ability to work without supervision.
• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Benefits

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Health & Wellness
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Pay

Hiring range: $42,000 - $45,000

Schedule

Working hours may vary.