Financial Aid Advisor (Fully Remote)

Essential Duties And Responsibilities

• Provides timely, accurate, and student-centered assistance by phone and email, using clear language to explain financial aid concepts, requirements, funding plans, and academic requirements.
• Maintains contact with all assigned unpackaged students at least every 72 hours and responds to voicemail and email within one business day.
• Listens actively, confirms understanding, and adapts explanations to the student's individual circumstances while remaining professional, respectful, and solutions-focused.
• Reports promptly and prepared for scheduled meetings and calls and maintains appropriate availability for incoming student communication.
• Supports the department's shared service model by reviewing and assisting any student's file when responding to incoming calls or communications.

File Review, Documentation, and Follow-Through

• Reviews student records before and during interactions to provide accurate information and identify outstanding financial aid requirements or next steps.
• Documents student interactions, commitments, attempted contacts, actions taken, and required follow-up accurately and promptly in designated systems.
• Screens submitted documents for readily identifiable concerns, including incorrect document types, missing pages, incomplete forms, or information that does not appear to correspond with the stated requirement.
• Reviews ISIR information with students and recognizes common or readily identifiable discrepancies involving items such as name, date of birth, high school completion status, and tax information.
• Solves routine financial aid questions and escalates complex eligibility, compliance or student account concerns to the appropriate team or leader.

Requirements

• A high school diploma or equivalent, Associate degree preferred.
• Prior financial aid, higher education, advising, customer service, or other relevant student-facing experience preferred.
• Proficiency with Microsoft Office products and the ability to learn student information, customer relationship management, document-management, and communication systems.

Knowledge, Skills And Abilities

• Outstanding verbal and written communication skills, including the ability to explain technical or regulatory information in understandable, student-friendly language.
• Strong documentation skills and consistent attention to accuracy, completeness, and detail.
• Ability to organize and prioritize an assigned group of students while responding effectively to shared queues and changing needs.
• Ability to build rapport, ask effective questions, de-escalate concerns, and guide students toward action.
• Commitment to confidentiality, professional ethics, inclusion, and a respectful workplace.
• Receptiveness to feedback, willingness to learn, and commitment to continuous improvement.
• Ability to work independently while contributing to shared departmental goals and service standards.

Physical Demands

• Nature of work requires an ability to operate standard business equipment.
• Sitting for long periods of time; up to 8 hours of computer and/or phone work daily.

Working Conditions

• This is a 100% remote position.
• Candidates must have a dedicated, quiet, and distraction-free home workspace with a reliable high-speed internet connection and video-conferencing capability (including active Zoom video participation).
• The expected hourly range for this position is between $24.00 and $25.00.

Benefits

• Earned medical, dental, vision, life, voluntary life and disability insurance.
• 401(k) Retirement Program with an employer match.
• Enhanced Employee Assistance Program.
• Vacation and sick days.
• 11 paid holidays.

About the Company

• Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer.
• The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided on the basis of qualifications, merit, and business need.
• Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.