Financial Aid Advisor

About the role

As a Financial Aid Advisor, you'll be a trusted guide—helping students and their families navigate the financial aid process with clarity, compassion, and care. Whether you’re working with future students as they get ready to start school or supporting current students as they continue their journey, your mission is to provide friendly guidance, accurate information, and smart solutions every step of the way.

Responsibilities

• Support students through every step of the financial aid process, ensuring they have everything they need to succeed.
• Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles.
• Identify and address barriers to starting or continuing school with creative and effective solutions.
• Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
• Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.

Qualifications

• High School Diploma or GED required; some college coursework preferred.
• 3 years in customer service or sales; 2 years in Financial Aid highly preferred.
• Title IV experience preferred.

Skills

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with computer applications (Word, Excel, SharePoint).

Benefits

• $23 - $25 per hour.
• Paid Training.
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you and your immediate family offered at UTI and Concorde campuses.
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday).
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA Health Plan.
• Enrollment eligibility starts the first of the month following completion of one full month of employment.