Financial Aid Advisor

Location: SUNY Brockport • Job Type: Professional Full-Time • Job Number: 2600473 • Division: Enrollment Management • Department: Financial Aid Office • Opening Date: 09/30/2026

About the role

SUNY Brockport is accepting applications for a Financial Aid Advisor position. Reporting to the Associate Director of Financial Aid, the Financial Aid Advisor is responsible for advising students on the availability of financial aid, the various aid programs offered, and related processes on a daily basis. The successful incumbent will also be responsible for the day-to-day verification and processing of student financial aid packages.

Responsibilities

• Student Financial Aid Counseling and Support Services: Advises students and parents on the availability of student aid, types of aid programs, processing procedures, and other consumer information related to financial aid; applies knowledge of eligibility requirements of all aid programs, program procedures, and institutional procedures; assists in developing and maintaining effective written communications for customers, including brochures, flyers, and other informational materials; addresses and resolves potential problems and difficulties in processing aid.

• Financial Aid Analysis and Packaging: Performs needs analysis and packaging of student aid; understands components of federal methodology; verifies student-provided data accuracy and proper recording in Banner; verifies documents are properly indexed; requests clarification of discrepant data as needed; verifies financial aid package calculation; explains package to students and parents; repackages aid based on new information.

• Staff and Student Support: Provides support to staff and students in accurate processing, awarding, and coordination of financial aid programs; provides accurate and timely communication to Financial Aid Office staff and students; follows accurate processing procedures.

• Admissions and Retention Activities: Supports admissions and retention initiatives related to financial aid, including high school presentations, Open Houses, and other outreach; represents the Financial Aid Office at meetings with high school counselors, parents, and students; develops and delivers presentations tailored to audiences seeking information about student financial aid programs; counsels confidentially with parents with unique concerns; maintains ongoing communication with incoming/returning students.

• Coordinator of Veteran Affairs Support: Serves as a certifying official; serves as liaison with Federal Department of Veterans Affairs; assumes administrative responsibility of the Office of Veteran Affairs; counsels students with questions or concerns related to veterans' benefits.

Requirements

• Minimum Qualifications: Bachelor's degree by time of appointment from a U.S. Department of Education accredited college or university or an internationally recognized institution; minimum one year of experience working in financial aid or a related field; experience in a customer service environment; demonstrated experience using computer software, databases, and/or student information systems (SIS); ability to work effectively with students, public, college community and external constituencies, with appreciation for cultural and group differences.

• Preferred Qualifications: Experience working in a higher education setting; experience working with document imaging systems; multiple years of experience working in a financial aid office.

Benefits

This position is benefits eligible. Find out more about benefits at Careers@Brockport.

Pay

Salary: $60,245.00 annually.

Schedule

Work Schedule: 37.5 hours/week: Monday‑Friday, 8 am‑4 pm.