Financial Advocate (JR224391)

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This application is for the Financial Advocate role at Cincinnati Children's.

About the Role

Financial Advocates play a critical role in assisting families with navigating the financial aspects of healthcare, including insurance verification, financial counseling, and securing funding or payment plans for medical services.

Responsibilities

• Verify insurance coverage and benefits for patients and families.
• Provide financial counseling to families regarding medical expenses, payment options, and available financial assistance programs.
• Assist families in completing applications for Medicaid, charity care, or other financial aid programs.
• Collaborate with hospital billing departments, social workers, and external agencies to resolve financial barriers to care.
• Educate families on hospital financial policies, including co-pays, deductibles, and out-of-pocket expenses.
• Maintain accurate and confidential records of financial interactions with families.
• Follow up with families to ensure financial arrangements are understood and adhered to.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, finance, or related field preferred.
• Minimum of 1–2 years of experience in healthcare financial services, insurance verification, or patient advocacy.
• Knowledge of Medicaid, Medicare, and private insurance processes.
• Strong communication and interpersonal skills to interact effectively with families, healthcare providers, and external agencies.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office Suite and experience with electronic health record (EHR) systems.
• Compassion and sensitivity when working with families facing financial hardship.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with employer matching.
• Paid time off and holidays.
• Employee assistance programs and wellness resources.
• Professional development opportunities and tuition reimbursement.