Financial Advocate

We need to output HTML fragment with sections: About the role? The posting includes purpose of position, compensation and benefits, core responsibilities and duties, qualifications, knowledge, skills and abilities, etc. Also schedule: 1.0 FTE (40hrs/wk) Monday - Friday, 8:00am - 4:30pm. Also location: remote but must reside in MN/WI and ability to work onsite in St. Paul as needed. Also initial on-site training then remote. Also note: "This is a remote opportunity; however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed." Also "This position will require initial on-site training, and then will transition to a remote working role." We need to include sections only if real content. So we can have sections: About the role (purpose), Responsibilities (core responsibilities and duties), Qualifications (required and preferred), Skills (knowledge, skills and abilities), Benefits (compensation and benefits), Pay (hourly wage range), Schedule (work hours). Also maybe Location? Not a specified heading; we could fold location into About the role or a short p. The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. So location can be a short p. We must not repeat job title as heading. Use

for section headings. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: EEO, equal opportunity, scam-warning, cookie/navigation/legal, duplicated lines, application instructions (like "please visit ..."). We need to output only HTML fragment, no /, no markdown fences. Let's extract content: Purpose of Position paragraph: "This position exists as a resource for patients, families and the care team by ensuring coverage for all Gillette Services. The financial advocate assesses the financial profile of patients receiving services through financial screenings, providing patient estimates, and notifying patients about financial assistance options in addition to answering financial coverage questions and concerns both pre and post service. Specific duties are determined by the work setting or patient population served. However, in all positions, the financial advocate will serve patients with challenging and complex conditions and will be required to work in highly coordinated teams. Care is organized around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams." Compensation And Benefits: "The hourly wage for this opportunity is $23.18 to $32.72, with a median wage of $27.27/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above." Core Responsibilities And Duties: list of bullet-like sentences. We need to convert to

• . Let's extract each duty: - Information – Finds, effectively uses and provides information when requested. - Readily adjusts to shifting priorities and work assignments. - Collaborates with Social Work team to connect patient with resources and provide content expertise regarding coverage for services. - Assist and educate patients and/or families with a host of services to ensure the process of collecting payments is fully explained and is as comfortable as possible. - Explains Gillette’s billing model to ensure understanding of billing and expenses. - Assess patient financial profile, determining whether the patient is eligible for charity care or other programs. - Utilize all available resources (technology/people) to optimize the patient experience. - Apply knowledge of insurance plans to verify insurance coverage and eligibility and payer requirements. - Obtains/updates and documents patient demographic, financial and medical information, with a high level of accuracy for the provision of services, and is accountable to provide quality, complete and timely prior authorization of patient services to maximize financial return to Gillette Children’s Specialty Healthcare. - Serves as an escalation resource for other team members regarding revenue cycle related concerns. - Accurate and Efficient Work – Demonstrates accuracy, efficiency and completeness in products and processes. - Performs tasks with appropriate urgency and accuracy while reducing waste through proactive time management. - Completes all required components to ensure coverage of Gillette services including financial counseling and estimate development. - Demonstrates effective and timely management of assigned work queues and areas of responsibilities. - Consistently follows all current department and organizational guidelines and workflows. - Takes initiative and is proactive in use of time and project completion - Identifies opportunities for improved workflow. - Maintains the highest standard of patient confidentiality. - Maintains a calm, warm and professional demeanor while interacting with others (telephone and in person). - Uses de-escalation techniques in stressful situations. - Competence in Technology Required of the Position – Demonstrates understanding of the tools and systems needed to accomplish work. - Demonstrates competency in organizational systems including: electronic medical record, office equipment, online resources, and other relevant technology to perform all necessary job functions. - Proactive use of technology. - Leverages automation and tools to improve efficiency and quality of work. - Procedure and Policies – Follows established procedures and policies. - Protects the confidentiality of personal health information. - Adheres to all organization and department policies, guidelines, workflow to eliminate errors in practice. - Adheres to organization and department attendance policy. - Active Engagement – Be actively involved. - Is on time for work and ready at start of shift. - Attends and is engaged in team meetings - Demonstrates a positive approach to work. - Initiates goal development, consults with leader, and enters into HR system. - Completes self-assessment timely and with contributing comments. - Completes all mandatory annual requirements within established timeframe. Qualifications Required: - High School Diploma/GED - 3 years’ experience in customer service with at least one year in a healthcare setting - Experience working with commercial and government insurance carriers and insurance forms Preferred: - Experience with Medical Audits and Appeal submission - Experience with hospital-specific computer systems Knowledge, Skills And Abilities: - Intermediate understanding of hospital billing requirements and understanding of Explanation of Benefits (EOB), Contract Language, and Commercial and Government Payer Requirements - Understanding of HCPCS/CPT Coding - Knowledge and understanding of medical terminology - Ability to problem-solve and address customer service concerns independently - Desire to work directly with patients/families, exceptional telephone etiquette - Ability to build relationships with patients, providers, insurance payers, and peers - Conflict resolution and de-escalation skills Also there is a culture paragraph about belonging etc. Could be part of About the role? Might be considered boilerplate? It's not EEO but it's about culture. Might be considered substantive? It's describing organization values. Could be included in About the role section. But we need to avoid filler. It's not boilerplate like EEO; it's about culture. Could be included. Also there is a sentence: "Gillette Children's is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses." That's also substantive about org. Could be included. Also there is a line: "To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers." That's application instruction? It's a link to learn more; could be considered application instruction? Probably we should drop it as per instruction: remove application instructions. Also the E-Verify paragraph is legal/boilerplate; drop. Also the initial sentence: "Gillette Children's is seeking a Financial Advocate to join out team! 1.0 FTE (40hrs/wk) Monday - Friday, 8:00am - 4:30pm. This position will require initial on-site training, and then will transition to a remote working role. This is a remote opportunity; however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed." This includes schedule and location info. We'll extract schedule and location. Thus sections: - About the role: purpose paragraph + maybe culture + mission? We'll include purpose paragraph and maybe the culture/values paragraph? But we need to avoid too thin sections. Could combine purpose and culture into About the role. - Responsibilities: core responsibilities and duties (list). - Qualifications: required and preferred (list). Could split into Required Qualifications and Preferred Qualifications but heading must be from list: Qualifications. We can have

  Qualifications

  and then within that we can have

  Required:

  ... and

  Preferred:

  ... That's okay. - Skills: knowledge, skills and abilities (list). - Benefits: compensation and benefits paragraph (including benefits list). Could also separate Pay and Benefits but we have Pay section separate. The instruction: only include Pay/Schedule/Benefits sections if posting actually states them. It does state hourly wage range and benefits. So we can have Pay section with wage range and note about factors. Benefits section with list: retirement savings match, tuition and certification reimbursement, paid time off, health and wellness benefits for .5 FTE and above. - Schedule: Monday - Friday, 8:00am - 4:30pm, 1.0 FTE (40hrs/wk). Also mention initial on-site training then remote. Could include that in Schedule or About the role. Probably Schedule section. - Location: we can put a short p after About the role or within About the role. Since we shouldn't create a heading for location unless it's a standard heading (not in list). So we can include a

  Location: Remote (must reside in MN or WI; ability to work onsite in St. Paul, MN as needed). Also mention initial on-site training then remote. We must not repeat job title as heading. Good. Now produce HTML. We need to ensure we use

  for each section heading. Use

  • for lists. Use

    for prose. Let's craft. First, maybe a short intro paragraph about the role? Could be the purpose paragraph. We'll put that under About the role. Thus:

    About the role

    [purpose paragraph]

    Location: Remote (must reside in Minnesota or Wisconsin; ability to work onsite in St. Paul, MN as needed). Initial on-site training required, then transition to remote work.

    Then Responsibilities:

    Responsibilities

    • Information – Finds, effectively uses and provides information when requested.
    • Readily adjusts to shifting priorities and work assignments.
    • Collaborates with Social Work team to connect patient with resources and provide content expertise regarding coverage for services.
    • Assist and educate patients and/or families with a host of services to ensure the process of collecting payments is fully explained and is as comfortable as possible.
    • Explains Gillette’s billing model to ensure understanding of billing and expenses.
    • Assess patient financial profile, determining whether the patient is eligible for charity care or other programs.
    • Utilize all available resources (technology/people) to optimize the patient experience.
    • Apply knowledge of insurance plans to verify insurance coverage and eligibility and payer requirements.
    • Obtains/updates and documents patient demographic, financial and medical information, with a high level of accuracy for the provision of services, and is accountable to provide quality, complete and timely prior authorization of patient services to maximize financial return to Gillette Children’s Specialty Healthcare.
    • Serves as an escalation resource for other team members regarding revenue cycle related concerns.
    • Accurate and Efficient Work – Demonstrates accuracy, efficiency and completeness