FINANCIAL ACCESS SPECIALIST 2

About the role

The FACT department coordinates the insurance clearance process for inpatient planned and unplanned admits, outpatient surgery, clinic procedures, high‑dollar infusion, and/or radiology high‑dollar procedures, as well as various functions associated with obtaining and verifying insurance coverage and benefits for facility and professional services. The team values excellent customer service, timely response, accurate authorization, and courteous processing of calls. Provide prompt and courteous insurance clearance service using excellent communication skills with internal and external customers. Areas of coverage may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also verifies L&I, crime victims, and other coverages. UW Medicine is Washington’s only health system that includes a top‑rated medical school and an internationally recognized research center. Its mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s physicians, scientists, and health professionals. Employees collaborate to perform the highest quality work with integrity and compassion, creating a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family, which includes Harborview Medical Center, UW Medical Center‑Montlake, UW Medical Center‑Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team and join our mission to make life healthier for everyone in our community.

Responsibilities

• Participate in on‑the‑job training to learn to coordinate the insurance clearance process, as well as various functions associated with obtaining and verifying insurance coverage and benefits for facility and professional services.
• Review scheduled appointments through the patient work queue and obtain insurance authorizations through assigned payer administrators.
• Verify/document patient eligibility and benefits; document progress in EPIC auth/cert and REG.
• Refer uninsured patients for Medicaid/Charity eligibility screening; call referring providers to obtain referrals or to initiate authorization.
• Prepare estimates of fees upon request from Patient Care Consultants, and review payment options with patients.
• Collect payments and process using the cash drawer in EPIC.
• Call patients to provide an overview of limited medical benefits and out‑of‑pocket cost; prepare Notice of Non‑Coverage form for patient signature.

Requirements

• High school diploma or GED certificate.
• One year of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for the stated requirements.

Pay

Pay range: $25.10 – $35.91 per hour.

Schedule

Full‑time (40 hours per week), Monday–Friday, 8:30 am–5:00 pm, day shift; 100% remote.