Finance Shared Services Center Manager

About the role

Lead gaming compliance operations with a strong emphasis on accuracy, efficiency, and regulatory excellence. Partner closely with cross-functional finance and business leaders while overseeing a team of Senior Specialists and Specialists. Manage audits and compliance reviews—including MICS, MGM Rewards, BetMGM, special events, and 1099s—support internal and external audits, and resolve complex business inquiries. Drive process standardization, continuous improvement initiatives, and the adoption of automation and digital solutions to strengthen controls, enhance scalability, and support the organization’s strategic objectives.

Responsibilities

• Possess knowledge of Shared Services and integrate principles into decisions regarding departmental processes, procedures, and projects.
• Enhance process design across multiple business units to improve scalability and consistency.
• Recommend strategy and implementation design for new business or increased business volumes, and integrate into existing processes.
• Monitor and drive the LEAN Educated program and training amongst the team, ensuring implementation of continuous improvement ideas and providing recognition.
• Participate in execution of FSSC strategy for continuous improvements, including influencing the culture within the department to initiate and execute LEAN ideas.
• Initiate and sponsor qualified processes for automation that support the department’s strategic direction on the use of technology (RPA, AI, etc.).
• Continuously build, develop, and improve operations, processes, and procedures in Shared Services to support strategic direction through the use of technology (RPA, AI, etc.).
• Develop and manage a changing work environment from the use of automation and digital innovation.
• Participate and execute technology developments that support the strategic direction of Shared Services.
• Build and develop personnel to continually sustain a high-quality and high-performing team.
• Manage, develop, and engage personnel in a way that motivates and encourages elevated level performance while adapting to the demands of a large-scale company.
• Support and manage initiatives and policies for a paperless work environment.
• Evaluate and enhance financial controls and other risk measurement and mitigation elements.
• Proactively identify and evaluate issues and potential problems and provide timely solutions.
• Manage service level (SLA) expectations, performance metrics, and KPIs. Establish goals, monitor key metrics, execute analysis and reporting, and enhance processes as needed to ensure compliance.
• Maintain an understanding of Finance concepts, methods, standards, principles, and technology, and make sound decisions and recommendations based on that understanding.
• Understand how the business works and the upstream and downstream activities that impact and are impacted by Finance.
• Coordinate activities and production of documents for business units/multiple properties and FSSC in response to requests from internal auditors, independent auditors, and local, state, and federal agencies.

Requirements

• Must be at least 21 years of age.
• Bachelor’s Degree or equivalent experience in a related field.
• At least two (2) years of prior relevant experience.
• Prior supervisory experience preferred.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.