Finance Rep-Revenue Cycle-Hybrid

Responsibilities

• Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles.
• Manages and collects Mayo Clinic Account Receivables using automated systems and revenue cycle processes.
• Responds to and resolves a variety of account, billing, and payment issues from patients and customers.
• Follows approved guidelines and policies regarding routine patient and payer interactions.
• Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving.
• Interprets, applies, and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.
• Accurately documents interactions and interprets interactions documented by others.
• Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.

Qualifications

• HS Diploma or equivalent, AND a minimum of 4 years of relevant experience in finance, collections, customer service, insurance and/or health care environment.
• Bachelor's degree is required. Bachelor degree in business or health care field preferred.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.
• Experience as a Financial Representative is preferred.
• Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility.
• Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD-9 coding, Order Communication System and patient accounting system is helpful.
• Candidates possessing multi-linguistic skills and cross-cultural experiences are preferred, fluent in English is a requirement.
• Keyboarding experience required.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.