Finance Product Owner-Velocity Claim Payment Operations- Remote AZ

This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

About the role

This leader will work with key business, vendors, and IT partners to develop strategic plans for the technologies impacting the company. Works to deliver features defined for providing methodology, process policies, practices, guidance, and tools to the organization.

Our positions are classified as hybrid, onsite, or remote under our Workability hybrid workforce strategy. The following classifications drive current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ (unless otherwise cited), required to be onsite at least once per week
• Hybrid 2 (Operational Roles): must reside in AZ (unless otherwise cited), required to be onsite at least once per month
• Onsite: daily onsite requirement based on essential job functions
• Remote: not held to onsite requirements, though leadership may request presence for business reasons such as staff meetings, one-on-ones, training, and team building

Onsite requirements may change based on business need and job responsibilities. Most employees should expect onsite requirements at a minimum of once per week.

Responsibilities

• Plan, direct, and coordinate projects to ensure goals and objectives are accomplished within prescribed time frames and funding parameters.
• Accountable for the product backlog and prioritization of user stories with team members.
• Create business user stories and decompose features into user stories (non-technical).
• Develop a deep understanding of customer and product needs.
• Serve as the recognized voice of the business to the team.
• Work closely with project managers to represent capabilities and features at the team level.
• Ensure traceability between requirements, features, and user stories.
• Review test cases against user story acceptance criteria.
• Periodically re-prioritize the Product Backlog based on customer feedback, market changes, and business priority.
• Actively participate in Product Backlog grooming sessions, retrospectives, defect management, and project team’s release planning sessions.
• Be accessible to the team to answer questions during Sprint planning sessions and Daily Scrum.
• Own the continual acceptance criteria for business value story user stories.
• Create and deliver presentations.
• Participate in corporate quality and data governance programs.
• Perform all other duties as assigned.

Level 2 additional responsibilities:

• Lead, instruct, direct, and check the work of other team members.
• Provide input for team member performance reviews.
• Formally accept user stories once all acceptance criteria are met.
• Assist management in project support and project resource planning.
• Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.
• Evaluate high-level project information and assess project components to forecast work effort required.
• Ensure Service Level Agreements between departments and operational or technical areas are met.
• Provide peer-level review and mentoring to Level 1 employees.
• Mentor team members and peers, including building lesson plans and delivering lessons.

Requirements

Required Qualifications

• Work Experience:
  • 3 years of experience in healthcare, insurance, or finance with emphasis on Business Analysis and/or computer technology including EDI, financial systems, or system interfaces.
  • 2 years of experience in a role demonstrating ability to communicate with diverse groups inside and outside the business.
  • 3 years of experience decomposing high-level initiative information and evaluating components to forecast work effort.
  • 2 years of experience with multiple LOB claims processing and payments; overpayment recoveries.
• Education: High-School Diploma or GED in general field of study.
• Certifications: Achievement of Agile Product Owner certification within 12 months of placement.

Preferred Qualifications

• Work Experience:
  • 5 years of experience in healthcare, insurance, or finance with emphasis on Business Analysis and/or computer technology including EDI, financial systems, or system interfaces.
  • 4 years of experience in a role demonstrating ability to communicate with diverse groups inside and outside the business.
  • 3 years of experience working with Agile/Scrum environments as a product owner, writing user stories, and following development through user story acceptance.
  • 2 years of experience with payments and back-end payment infrastructure (Credit, Debit, ACH).
  • Knowledge of BCBS Association Federal Employee Program (FEP), BlueCard programs, and claims processes.
• Education: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field.
• Certifications: Agile Product Owner Certification.

Skills

Required Job Skills

• Intermediate PC proficiency, including Excel, Word, and Access.
• Intermediate proficiency in spreadsheet, database, project management, and word processing software.
• Advanced knowledge of and experience with business requirements development, user acceptance testing, and supporting toolsets.
• Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and networking applications.
• Strong understanding of file handling and data translation.
• Strong understanding of project management and Agile best practices, and quality improvement principles.
• Intermediate understanding of IT technologies.

Required Professional Competencies

• Ability to effectively break down barriers to maintain progress on initiatives.
• Strong analytical skills to support independent and effective decisions.
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
• Perseverance in the face of resistance or setbacks.
• Creativity and innovative problem-solving abilities.
• Effective interpersonal skills and ability to maintain positive working relationships.
• Verbal and written communication skills to interact professionally with diverse groups, executives, managers, and subject matter experts.
• Systems research and analysis.
• Ability to write and present business documentation.
• Experience working with and managing third parties.
• Extensive experience and judgment necessary to plan and accomplish goals.
• Knowledge of business requirements development and user acceptance testing.
• Ability to maintain confidentiality and privacy.
• Analytical knowledge to generate reports based on available data and make decisions based on reported data.

Required Leadership Competencies

• Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
• Build synergy with a diverse team in an ever-changing environment.

Preferred Job Skills

• Advanced skill in use of office equipment, including copiers, fax machines, scanners, and telephones.
• Advanced PC proficiency.
• Intermediate knowledge of BCBSAZ applications.

Preferred Professional Competencies

• Impeccable project leadership skills.
• Solid technical ability and problem-solving skills.
• Knowledge of internal departments and operations.
• Strong technical documentation skills and ability to translate technical concepts for non-technical audiences.

Preferred Leadership Competencies (Level 2)

• Mentor team members and peers.
• Ability to build lesson plans and deliver lessons to team members.

Schedule

This is a full-time position defined as working at least 40 hours per week, plus any additional hours as requested or needed to meet business requirements.