Finance Operations Associate, Reconciliation

About the role

As a Finance Operations Associate supporting Reconciliation, you’ll help support the operational and financial health of Capital One Travel across Flights, Hotels, and Cars. You’ll work alongside Senior members of the Finance Operations Reconciliation team and partner with Product Operations, Customer Service, Commercial teams, Finance, technology teams, travel providers, and other internal stakeholders to help ensure accurate financial workflows, reconciliation processes, operational reporting, and exceptional customer experiences across Capital One Travel products.

Responsibilities

• Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars
• Assist with ARC and IAR reconciliation tasks to help ensure financial accuracy, operational compliance, and reduce financial losses across the flights platform
• Monitor operational queues, reporting, and reconciliation workflows to help identify issues, discrepancies, and trends
• Support manual overflow processes and operational exceptions from automated servicing and reconciliations systems
• Assist with operational investigations related to ticketing, refunds, exchanges, airline adjustments, and financial discrepancies
• Help maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation
• Collaborate with Customer Service and Learning & Development teams to communicate and resolve agents’ errors or operational issues with financial impact
• Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows
• Assist with testing, validation, and QA of new operational tools, workflows, automations, and configuration changes
• Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
• Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
• Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams

Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in finance, product operations, travel operations, customer operations, or technical support
• At least 3 years of experience with travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)
• At least 1 year of experience working with data, reporting, transaction processing, financial workflows, or operational investigations

Preferred Qualifications

• Experience supporting customer-facing operational environments in a fast-paced setting
• Familiarity with operational workflows, reconciliation processes, reporting, issue tracking, escalation management, and QA processes
• Comfortable analyzing operational or financial data and investigating discrepancies or trends to support decision-making
• Curiosity around automation, AI-assisted operational tooling, and operational process improvement
• Strong verbal and written communication skills and cross-functional collaboration experience
• Proficiency with Google Suite
• Excellent judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment

Pay

Salaries for this role vary by location and are as follows:

• McLean, VA: $73,300 – $83,700
• New York, NY: $80,000 – $91,200
• Richmond, VA: $66,700 – $76,100

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives.