Finance Operations Associate

About the Company

ConceiveAbilities is the premier gestational surrogacy and egg donation agency in the United States and worldwide. For nearly 30 years, ConceiveAbilities has guided clients through the complex process of family building through assisted reproductive technologies. We are modern family advocates that believe everyone who wants to become a parent can, regardless of marital status, fertility challenges, geopolitical factors, or social motivation. Our staff is committed to helping clients from their first meeting, through choosing a surrogate, to delivery plans for the baby and every step in between.

About the Role

As a Finance Operations Associate, your primary focus is to oversee all financial activities related to clients, such as invoicing, bill payments, escrow management, and financial audits for client "journeys." Additionally, this position will support Accounts Payable for ConceiveAbilities and contribute to various financial reporting tasks.

Responsibilities

• Structure work in support of client-facing processes, building and maintaining measurable tasks, checklists, and KPIs
• Liaise with ConceiveAbilities clients and vendors to actively manage and complete financial tasks and requests related to business operations
• Issue precise client invoices, handle bills, and process payments aligned with customer journeys
• Regularly audit client escrow accounts
• Collaborate with internal teams (Sales, Legal, Operations) to prioritize tasks and resolve customer-facing issues promptly, delivering exceptional client service at all times
• Assist, as necessary, with month- and year-end close, annual audit support, and certain federal, state, and municipal filings
• Provide ad-hoc analytical support to assist management with company-wide initiatives and strategies
• Cross-train with other financial team members

Requirements

• Requires EITHER a BA/BS degree preferably in Accounting, Finance, or Business OR a minimum of 3 years of relevant work experience in place of a BA/BS degree
• Excellent communication skills, both verbal and written
• Strong Excel skills; familiarity with QuickBooks Online, Salesforce, and Bill.com is a plus
• Highly organized and detail-oriented with the ability to multitask
• Able to apply excellent business acumen and collaborative skills in problem-solving

Benefits

• Generous PTO
• Remote-first culture, with participation in in-person Employee Events
• Travel for Employee Events
• Medical, dental, vision, short- and long-term disability, basic life, and voluntary life insurance
• 401(k) with matching contributions
• FSAs
• Continuing education allowance
• The opportunity to make a difference and help build families