Finance Associate

Responsibilities

• Generate and distribute accurate invoices to customers in a timely manner
• Apply and reconcile payments across multiple payment sources with a high degree of accuracy
• Review prior-day payment activity to validate correct application and identify discrepancies
• Resolve invoicing issues, payment discrepancies, and account variances in a timely and professional manner
• Proactively manage outstanding receivables by contacting customers to resolve unpaid invoices and secure payment
• Negotiate resolution options for unpaid items to support revenue recovery and minimize financial loss
• Process refunds and ensure accurate documentation to support audit and compliance requirements
• Respond to inbound customer inquiries (phone, email, and in-person) with professionalism and urgency
• Provide clear guidance and resolution on billing, payments, and account-related concerns
• Review and approve customer registrations to ensure accuracy and compliance with company standards
• Determine applicable tax liabilities on invoices and ensure required documentation is collected and maintained
• Mitigate financial risk by reviewing high-value transactions and identifying potential fraud indicators
• Maintain accurate records and supporting documentation for audit readiness and internal controls
• Support accurate financial reporting by maintaining up-to-date sales data for daily, weekly, and monthly reporting
• Reconcile merchant accounts and incoming buyer cash receipts to ensure financial accuracy and completeness
• Identify and escalate discrepancies to ensure timely resolution
• Maintain petty cash and prepare monthly reporting
• Perform new supplier set up in accounting systems, ensuring accuracy and compliance with internal requirements
• Complete other duties as assigned to support business operations and team objectives

Qualifications

• High School Diploma/GED preferred
• 2+ retail cash handling experience preferred
• Excellent written and verbal communication skills required; bilingual preferred (English/Spanish)
• Superior attention to detail
• Must possess excellent organizational skills; detail-orientated with ability to quickly switch between tasks
• Microsoft Office skills required, including Excel skills; advanced skills preferred
• Familiarity with Arizona Tax laws/paperwork requirements preferred
• Ability to work well in a team environment and independently
• Ability to deal with difficult situations, including difficult customers
• Ability to work in a fast-paced environment and multi-task
• Trustworthy, honest, customer-centric individuals with the desire to work hard to support common goals
• Demonstrate a high degree of accuracy and productivity
• Familiar with and capable of operating standard office equipment (photocopier, facsimile machine, personal computer, adding machine, stapler, 3-hole punch, etc.)