Finance Associate

Full-time, non-exempt position in a fast-paced, customer-facing role supporting team members and various City Departments to provide services to Collinsville City Hall customers.

Responsibilities

• Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
• Answer all City Hall main-line phone calls, assist or redirect callers as needed
• Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
• Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees
• Review and process applications for new water, sewer, and trash service
• Prepare various correspondence and mail
• Perform various research and finance support functions, including data entry, filing, and scanning

Requirements

• 3 years of customer support experience or experience in customer service
• Positive attitude and excellent customer service skills
• Ability to work in a fast-paced environment
• Willingness to learn new tasks, ask questions, and adapt as policies and laws change
• Attention to detail
• Ability to perform independent research (e.g., checking multiple software programs for records and cross-referencing information)
• Strong analytical and problem-solving skills
• Ability to stay calm and maintain composure during stressful situations
• Effective communication skills, both verbal and in writing
• Ability to work with people at all levels, including the public, staff, and other municipal, county, and state officials
• Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing
• General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions
• Comfortable with technology and capable of guiding customers through various web applications in person and over the phone

Bilingual candidates are highly preferred.

Benefits

• Health, dental, vision, and prescription coverage 100% funded by the City for single coverage
• Payment for opting out of City Health Insurance
• Pension with the Illinois Municipal Retirement (IMRF) system
• Disability Benefits with IMRF
• Student Loan Forgiveness
• Vacation Time, 1 Personal Day/year, and 12 Sick Hours/month
• Tuition Reimbursement Opportunities
• 11 Paid Holidays

Pay

$46,779.20 - $51,625.60 per year (eligible for overtime and compensation time).