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Jobs · Customer Service · Michigan

Finance and Customer Support Specialist - Kalamazoo, MI

ADM · Kalamazoo, MI · 1 wk ago
On-siteCustomer Service$67k–$120k/yrFull-time

Position Summary

Reporting to the VP Global Mint, the role will directly support accounting and data analytics requirements of the business and finance organization. The role requires a deep understanding of manufacturing cost accounting, financial analysis, and workflow automation to assimilate multiple sources of information to guide critical accounting, manufacturing, sales, and strategy decisions. The position requires strong business, data analysis, and cost accounting acumen and will be required to effectively communicate and collaborate across all functional groups from management, sales, operations, supply chain, marketing, accounting, credit, procurement, and regulatory.

Responsibilities

  • Financial Analysis, Reporting and Actions: Partner with leadership, operations, and commercial teams to compile and analyze data for cost models, financial reports, position risk, and managerial dashboards. Utilize ERP systems like Adage to generate insights on sales trends, inventory levels, inventory aging, customer history, financial forecasting, and contract/order statuses. Help develop budgets and ensure the sales forecast and budget is updated monthly.

  • Accounting Cost Management: Lead the annual review of actual vs. standard costing for manufacturing bill of materials. Collaborate with operations and commercial teams to adjust standards as needed, ensuring alignment with production realities and market conditions.

  • Data Analytics and ERP Expertise: Develop proficiency in Adage, Assistics, and SalesForce to support accounting and data analytics tasks. Create and maintain comprehensive dashboards for tracking key performance indicators, including sales volumes, open orders, inventory positions, and actual vs. budget performance, in collaboration with IT and functional groups.

  • Pricing Strategy and Management: Design and maintain a dynamic pricing matrix that integrates standard costs and allows for pricing sensitivity analysis. Ensure accurate pricing records, BOM's for the commercialization of new items, packaging codes, and product-specific minimum order quantities in ERP systems.

  • Process Improvement: Identify opportunities to enhance and automate workflow by developing and implementing new procedures and features. Support the VP Global Mint on ad hoc projects, such as special analyses or operational initiatives, to drive efficiency and strategic goals.

  • Stakeholder Collaboration: Communicate pricing, product descriptions, and customer profile details with internal teams and external partners. Maintain accurate customer profiles, product characteristics, and off-site manufacturing cost structures to support consistent and transparent operations. Proactively assist in development of plans for utilization of slow moving inventory. Support leadership with ad hoc requests.

Required Skills

  • Works with urgency and a strong owner’s mindset

  • Strong data analysis skills, proficient in Excel and BI tools, with ability to automate workflows and derive actionable insights from complex data

  • Identifies, communicates, and resolves issues effectively, making decisions based on multiple information sources

  • Deep understanding of ERP systems, particularly in accounting, finance, and credit functions

  • Detail-oriented with strong problem-solving and logical reasoning skills

  • Thrives in a global, multi-cultural, cross-functional environment

  • Proactively identifies opportunities to add value beyond core responsibilities

  • Strong knowledge of U.S. GAAP, especially in inventory and manufacturing accounting

  • Proficient in Microsoft Office suite

Education Requirements

Bachelor’s degree in finance related field, required

Qualifications

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

Base Pay Offered

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The pay range for this position is expected to be between: $67,100.00 - $120,000.00

Benefits And Perks

  • Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).

  • Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.

  • Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

  • Additional Benefits Include Paid time off including paid holidays.

  • Adoption assistance and paid maternity and parental leave.

  • Tuition assistance.

  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.

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