Finance and Accounting
MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage both on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
About the role
We are looking for a detail-oriented Accounting and Payments Specialist to support our Finance team with daily payment processing, reconciliation, reporting, and related accounting activities. This role provides day-to-day backup and support to the Payment Processing Coordinator while assisting the Finance Director with financial reconciliation and month-end reporting. The successful candidate will work with large volumes of financial information across multiple systems and payment processors, requiring accuracy, organization, and accountability.
Responsibilities
- Provide daily backup and support to the Payment Processing Coordinator with high-volume payment processing activities.
- Reconcile payment activity across 10+ payment processors and investigate discrepancies.
- Track and manage NSFs and chargebacks.
- Process payment batches accurately and within required deadlines.
- Prepare daily client remittances.
- Process and issue refunds in accordance with established procedures.
- Assist with bank reconciliations and related financial activities.
- Reconcile processor reports, collections, bank statements, and client payable balances.
- Assist with month-end financial reporting and reconciliation activities.
- Maintain accurate financial records and documentation.
- Work across multiple systems and payment platforms to research and resolve discrepancies.
- Cross-train on payment processing and finance functions to provide reliable backup coverage.
- Support the Finance team with additional accounting and reconciliation activities as required.
Requirements
- High school diploma with relevant experience or a degree in Accounting, Finance, Business, or a related field.
- Approximately 5 years of relevant experience in accounting, finance, payment processing, banking, reconciliation, or a related field.
- Strong Excel and spreadsheet skills.
- Demonstrated experience with financial reconciliation and working with large amounts of financial data.
- Strong attention to detail and a high level of accuracy.
- Comfortable working with multiple systems, payment processors, and financial accounts.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage daily deadlines and prioritize competing tasks.
- Strong ability to identify, investigate, and resolve discrepancies.
- Ability and willingness to learn multiple systems and processes.
- Ability to cross-train and provide dependable backup support for payment processing and finance functions.
- Payment processing, accounting, banking, or financial reconciliation experience is preferred.
Schedule
- 7:30 AM - 4:30 PM or 8:00 AM - 5:00 PM
Work Environment
This job operates in a professional office environment. The employee will be largely sedentary, required to sit or stand for long periods while using a computer and telephone headset. Regular operation of office equipment such as computers, phones, copiers, and printers is required. The employee may occasionally move about the office to accomplish tasks, reach in any direction, raise or lower objects, and move objects weighing up to forty (40) pounds.
Must be authorized to work in the USA. Willingness to submit to a LEVEL II background and/or security investigation with fingerprinting and drug screening is required, as job offers are contingent on the results.