Filtration Service Representative

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration, offering an extensive portfolio of sustainably sourced, conveniently packaged beverages distributed across more than 150,000 retail outlets.

About the role

This position is responsible for the installation, maintenance, and repair of water filtration equipment and coolers, as well as delivering exceptional customer service as a Primo brand ambassador.

Responsibilities

• Install and repair water filtration equipment and coolers.
• Service, maintain, and exchange existing equipment on a scheduled basis.
• Install water filtration and in-line coffee brewer equipment for new accounts.
• Deliver coffee products to new accounts upon installation of in-line coffee brewer units.
• Respond to scheduled filter changes and equipment service requests.
• Operate and maintain Company vehicles safely and efficiently.
• Maintain and control inventory of equipment and parts.
• Document and log all installation, exchange, and service transactions.
• Test water samples after servicing equipment.
• Nurture quality relationships with existing and potential customers, providing exceptional customer experiences.
• Serve as a knowledgeable brand ambassador for Primo products and services.

Requirements

• Fundamentals of plumbing and electrical knowledge.
• Ability to use basic power and hand tools.
• Ability to work in residential, office, and manufacturing environments.
• Exceptional customer service and communication skills.
• Proficiency in using application-based handheld devices.
• Excellent planning, time management, organization, and problem-solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50 lbs.
• Ability to stand for prolonged periods while servicing equipment.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.
• Strong English language skills for effective communication with customers and team members.

Benefits

• Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA).
• Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP).
• Insurance: Employee life insurance, short- and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment.
• Other Benefits: Employee discounts, auto/home/pet insurance savings, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid parental leave (for birth, adoption, or foster care), legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits.

Pay

$23.00 per hour.

Schedule

7:00 am – 4:30 pm, Monday – Friday.