Field Training Engineer

This is a remote position when not out in the field. Must be flexible to relocate to Southern New Jersey for 12-18 months for training before relocating back into geography.

About the role

Stonhard's Field Engineer is responsible for all technical support related to Stonhard products and installation within a specific geographic region of the USA.

Pay

Base Salary Range: $60,000 - $75,000

Uncapped Commission potential (First 2 years average): approx. $5,000 - $15,000

Supplemental Pay Types: Uncapped Commission Pay, Bonus Pay, car allowance, expenses

Benefits

• 401k with company match after 6 months
• Pension Plan
• Medical/Dental/Vision Insurance
• Flexible schedule
• Life insurance
• Tuition reimbursement

Responsibilities

• Handles all technical inquiries from field personnel, Sales, CMG, and IMG
• Investigate field issues to ensure cause is understood and repair method is sound
• Manages QA-22 system for the region, determining issue and cause
• Analyzes QA-22 data for trends and implements necessary changes or additional training as needed
• Coordinates sample taking and lab testing
• Provides onsite training on new products, new techniques, etc. for all field personnel as required
• Responsible for quote/order review to ensure proper products, coverage, labor, and details are accounted for to ensure a quality installation
• Works specifically with new TM’s and all field personnel to ensure they become technically competent with regard to site evaluation, quoting, detail handling, jobsite role and quality audits
• Conducts quarterly technical updates with regional field personnel

Requirements

• Bachelor of Science in Engineering
• Ability to proactively identify opportunities and quickly implement solutions
• Demonstrated excellent oral and written communication, presentation, organization and planning skills
• Must be very flexible and able to work in a self-directed, rapidly changing environment
• Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365

Physical Requirements

• While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear
• The employee is frequently required to stand, walk and reach with hands and arms
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus
• This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite

About the company

STONHARD is headquartered in Cherry Hill, NJ and has more than 100 years of experience manufacturing and installing high performance, seamless floor systems throughout the world. We manufacture and install long-term floor, wall and lining solutions to markets including, but not limited to: food & beverage, general manufacturing, pharmaceutical, chemical processing, education, healthcare, government, technology and hospitality. STONHARD is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.