FIELD TRAINER

About the role

Under the direction of the Manager of Service Training and Technical Support, the Field Trainer is responsible for developing curriculum and delivering training classes to third‑party service technicians, customers, and internal employees. The ideal candidate will identify areas of opportunity, deliver solutions, and improve trust and satisfaction with our service network and customers. Training locations vary and include service company branches, SEB Professional offices, and online via Microsoft Teams.

Groupe SEB is the global reference for small domestic appliances, cookware, and professional coffee with a portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, and WMF. Present in 150 countries, the group operates more than 40 industrial sites and sells 11 products per second.

Responsibilities

• Prepares and conducts technical training classes for field technicians in classroom settings with hands‑on practice and on‑the‑job training in the field.
• Creates and maintains training materials for all equipment.
• Partners with other departments as necessary.
• Utilizes effective presentation skills, including creative training techniques and adult learning methods.
• Ensures tools, books, and other necessary resources are available for all sessions.
• Assists with administration of training schedules, machine inventory for training, training skills matrix, and certifications for the service vendor network.

Requirements

Education & Experience

• Associate degree or technical school graduate preferred.
• Valid driver’s license.
• 3+ years of proven ability to successfully train new service technicians and vendors with industrial/commercial equipment.
• Preferred experience training with commercial hot and cold beverage machines.

Key Skills

• Skilled in adult learning methods.
• Strong mechanical, electrical, and technical aptitude.
• Strong knowledge of safety procedures related to equipment.
• Ability to read and interpret electrical/electronic schematics and hydraulic diagrams.

Traits

• Strong communication (writing and speaking).
• Ability to adapt to changing environments, audiences, and topics.
• Active listening and public speaking.

Physical Requirements

• Sitting or standing at a desk while using phone and computer.
• Standing and presenting training material in front of a class.
• Occasionally lifting up to 75 pounds.
• Visually distinguish all colors.

Benefits

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution.
• 401(k) Retirement Plan with company match.
• Company‑Paid Life Insurance.
• 12 Paid Holidays.
• Additional Voluntary Benefits and Employee Discount Programs.
• Positive, inclusive work culture that genuinely values work‑life balance.

Pay

Salary Range: $75,000 – $85,000 per year.

Schedule

• Full‑time, Exempt.
• Remote with training facilities in Montebello, CA and Fort Lauderdale, FL, plus off‑site technical classroom environments.
• Field work in vendor and field facilities including convenience stores, quick‑serve restaurants, restaurants, and hotels.
• Travel up to 75%.