Field Title Clerk I

About the role

The Field Title Clerk I delivers efficient, high-quality customer service throughout the vehicle purchasing process. This position ensures the accurate and compliant execution of vehicle purchases, including verification of documentation and completion of all required forms. The role may also facilitate vehicle sales and ownership transfers, maintaining a professional, courteous, and detail-oriented demeanor in all customer interactions.

Responsibilities

• Work safely at all times, wear PPE correctly, and promote the company’s safety culture.
• Verify that all ownership documents match vehicle identification numbers (VINs) and comply with local, state, and federal laws.
• Schedule appointments with customers and contracted tow vendors for vehicle pickups.
• Process vehicle purchases in accordance with laws and company policy.
• Receive and record all delivered vehicles in the company database using handheld devices or manual entry.
• Issue payments for vehicles and tow services while maintaining accurate daily check summaries.
• Organize, maintain, and retain copies of routing sheets, vehicle transfers, sales, and purchases per record retention requirements.
• Monitor and respond to incoming and outgoing telephone calls and faxes promptly and professionally.
• Sort, process, and ship documents as required.
• Produce accurate daily, weekly, and monthly reports in a timely manner.
• Complete due diligence for the vehicle purchasing weekly exception list.
• Perform additional duties as assigned.

Job Conditions

This role operates in both indoor and outdoor environments within an auto salvage yard, with exposure to varying weather conditions, dust, automotive fluids, and noise from machinery and customer activity. Adherence to safety protocols and proper use of personal protective equipment (PPE) is required.

Qualifications

• High school diploma, equivalent, or a combination of education and relevant experience preferred.
• Proficiency in general computer skills, including data entry and email communication.
• Ability to work effectively in outdoor weather conditions, including rain, snow, extreme heat, and cold, for the duration of a full shift.
• Ability to read, understand, and follow written and verbal instructions in English.
• Ability to work flexible shifts and schedules, including overtime as needed.

Ideal Qualifications

• Basic automotive knowledge or related experience.
• Detail-oriented with excellent organizational skills and the ability to prioritize multiple tasks.
• Strong verbal and written communication skills for professional interactions with customers and vendors.
• Bilingual proficiency in Spanish.

Physical Requirements and Work Environment

This position requires the ability to stand, walk, bend, stretch, and lift regularly throughout the work shift. Sufficient vision to safely perform all job functions is required.

Benefits

• Medical, dental, and vision plans for you and your dependents.
• 401k with company match.
• Paid time off starting with your first check.