Field Technician, Transport

About the role

This position involves performing first and second-line maintenance on Coinstar kiosks, transporting coin bins weighing up to 600 lbs., and managing a flexible schedule.

Responsibilities

• Perform scheduled preventative maintenance including cleaning, wiping down kiosks, removing debris, changing paper, etc.
• Electromechanical troubleshooting, calibration, repair and maintenance.
• Test all components of the kiosk including connectivity, software and electromechanical functionality.
• Replace worn parts using small tools and diagnostic utility.
• Assess and schedule advanced technical problems into your own planning.
• Manage and prioritize field change orders to ensure completion deadlines are achieved.
• Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.
• Plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.
• Receive, prioritize and schedule CSC service calls into daily planning and log completion.
• Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.
• Manage parts orders and inventory.
• Manage controlled parts by keeping asset logger up-to-date and ensure timely installation.
• Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
• Interface effectively with various teammates throughout the company to resolve customer problems and situations.

Requirements

• High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required.
• Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment.
• Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility. 1+ year of field experience preferred.

Qualifications

• Must have a valid driver’s license and maintain an acceptable driving record.
• A Commercial Motor Vehicle Certification (CMV) is required.

Skills

• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.
• Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times.
• Ability to comfortably shift gears in the face of daily changing tasks, priorities and conditions.

Benefits

• Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance.
• Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.
• Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays.
• Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.

Pay

The typical starting pay range for this position is between $19.74-$22.94 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training.