Field Technician – Southern / Central New York State

About the role

The Field Technician serves as a technical contributor within and occasionally beyond their immediate team. This role supports both operational and project-based work, requiring a solid understanding of radio access networks (RAN), backhaul, signaling, disaster recovery, data services, and location-based services. The position also requires foundational knowledge of network design, capacity planning, and power systems (AC/DC), along with the ability to apply that knowledge in real-world field scenarios.

Responsibilities

• Troubleshoot network performance issues, support outage resolution, and identify opportunities for operational improvement
• Execute and support key projects, ensuring accurate tracking, reporting, and communication
• Recommend process improvements and assist in developing documentation, job aids, and procedures
• Stay current with evolving technologies, systems, and company standards

Requirements

This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys working independently, and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance, resolving issues, and supporting ongoing improvements across the market.

Qualifications

• Bachelor’s degree OR equivalent relevant field experience. Candidates with strong technical or field experience are encouraged to apply—no degree required.
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2–4 years of experience in field operations, maintenance, or related technical roles
• 2–4 years of experience in wireless telecommunications or a related field

Skills & Abilities

• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, power systems)
• Experience with Ericsson and/or Nokia RAN equipment preferred
• Strong troubleshooting and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office and standard computer applications
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexible schedule, including nights, weekends, holidays, and on-call rotation
• Ability to lift 50–70 pounds and work outdoors in varying weather conditions

Licenses and Certifications

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Travel

• Travel Required (Yes/No): Yes

DOT Regulated

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No