Field Technician - Pompano, FL

About the role

Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We represent a unique business model in the compact and heavy equipment industry, offering a diverse range of equipment from leading manufacturers.

Responsibilities

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork
• Participate in all training programs directed by Manager
• Bring to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including work orders, parts lookup, and email communication
• Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction
• Provide service and customer support during field visits or dispatches
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle safely and use field automation systems
• Follow all company field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations or briefings
• Build positive customer relationships
• Exhibit strong teamwork
• Willing to train and assist other team members with difficult or extended repairs

Requirements

• High School Diploma or GED
• Extensive knowledge of diesel engines and construction equipment
• Proven field service experience
• Must have own tools
• Must have a valid driver’s license and acceptable driving record
• Ability to work flexible shifts

Qualifications

• Ability to work in a physically demanding environment with heavy machinery and diesel-powered equipment
• Frequent exposure to varying weather conditions including heat, cold, rain, and wind
• Regular exposure to loud noise levels and dust
• May involve shop-based tasks and fieldwork including remote site travel
• Must adhere to strict safety protocols and wear personal protective equipment (PPE)
• Requires a high level of physical stamina and mobility
• May involve climbing in/out of trucks, onto trailers, or onto equipment
• Must be comfortable operating around large equipment, confined spaces, or elevated positions
• Lifting heavy components and materials is often required
• Flexibility is essential as job site conditions and priorities can change rapidly
• Travel required to various locations for training classes/seminars and drive to multiple vendors to acquire parts for assigned repairs

Skills

• Strong troubleshooting and diagnostic skills
• Effective communication and customer service skills
• Proficiency in basic computer tasks
• Ability to follow company procedures and protocols
• Teamwork and collaboration skills

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

Work schedules are flexible and may vary based on project demands and client needs.