Field Technician - MetroKraft Interiors

About the Role

We provide paid, hands-on training! All new hires receive paid, supervised training from experienced team members, ensuring you feel confident, supported, and set up for success from day one. We’re committed to helping you build valuable skills and grow your career—no cabinetry experience is required. All we ask is that you bring a positive, can-do attitude and a willingness to learn.

About the Company

Artisan Design Group (ADG) is a leading supply chain partner to homebuilders throughout the United States. With over 3,000 employees operating out of 135 facilities in 25 states, ADG provides a full range of design, procurement, and installation services, along with products from top manufacturers of flooring, cabinets, and countertops. Formed in 2016 through the merger of two industry leaders, ADG has since acquired over 20 additional companies, each a leader in its geography. We are the premier interior finishings organization in the U.S., experiencing rapid and explosive growth due to our dedication to high-quality work.

Responsibilities

• Execute day-to-day operations of new home inspections, product installation, services, and warranties through accurate, effective, and professional communication with “Superior Service” as the standard.
• Report new customers and potential subdivisions to sales to help increase sales.
• Report new home starts and the progress of houses for applicable builders.
• Verify new home measurements for applicable builders.
• Perform subfloor inspections per manufacturer specifications.
• Inspect wall tile areas for every builder for accuracy.
• Manage quality control, installations, customer service, and warranties.
• Report stop payments, warranties, and services to office personnel.
• Inspect and repair warranties and services.
• Perform moisture readings.
• Assist in product delivery as needed.
• Assist in training new hires.
• Attend and conduct installation and product knowledge trainings.
• Manage “exceptions” for department solutions.
• Update and manage changes to procedures and job descriptions for your area.
• Attend and participate in meetings and seminars.
• Perform any other duties necessary to ensure success.

Requirements

• Knowledge of subfloor prep and flooring repairs based on manufacturer specifications.
• Basic math skills and ability to lay out material per manufacturer recommendations.
• Knowledge of installation processes based on manufacturer specifications.
• Ability to read and interpret blueprints and drawings.
• Previous experience in customer service or client-facing roles.
• Familiarity with different types of cabinet materials and finishes.
• Knowledge of safety protocols and regulations in construction and woodworking.
• Basic computer skills, including Microsoft Office.
• Ability to learn RFMS/Trackvia computer programs.
• Ability to measure floor plans with accuracy.
• Excellent attention to detail and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license and reliable transportation.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand for extended periods.
• Ability to reach with hands and arms.
• Ability to move among and between warehouses.
• Ability to handle hand tools and power tools.
• Ability to sit, stoop, kneel, and crouch.
• Ability to lift and move up to 50 pounds.
• Ability to see well enough to discern differences in quality of documents and products.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• General working conditions in jobsite and warehouse environments.
• Exposure to hot or cold conditions depending on weather.
• May have to meet tight deadlines.

Schedule

Shift: 06:30 a.m. - 03:00 p.m.

Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision).
• Life Insurance.
• Paid Holidays and Time Off.
• 401(k) Plan with company matching.